Head of Activation (Mekari Talenta)

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 60.000.000 - 100.000.000; Full time

Job summary

Join an innovative SaaS leader in Indonesia, where your skills in customer success and payroll management will help shape the future of businesses. In this dynamic role, you will lead a talented team, oversee multiple projects, and drive operational efficiency. Enjoy a flexible work culture, competitive salary, and comprehensive health benefits that support your well-being. This is your chance to make a significant impact in a company that values growth and collaboration. If you're ready to take on new challenges and contribute to a thriving environment, we want to hear from you!

Benefits

Competitive salary

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Allowance for sports activities

Free co-working space services

Unlimited sick leave

Strategic office location

Dynamic work environment

Early access to salary

Qualifications

• 5+ years of experience in customer success or related fields.
• Strong skills in payroll software and HRM concepts.

Responsibilities

• Lead and mentor the activation team while overseeing implementation projects.
• Maintain relationships with stakeholders and ensure project compliance.

Skills

Payroll software

Tax

BPJS

Overtime management

Problem-solving

Interpersonal skills

Teamwork

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

1. Responsible and taking ownership of OKRs related to customer success process and result
2. Coordinate responsibilities and capacity planning for target fulfillments for their team
3. Leading and mentoring activation team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole
4. Oversees and supports multiple implementation projects.
5. Maintain all project plans, ensure timeframe compliance, and collaborate with stakeholders for all implementation processes.
6. Maintain positive relationships across a variety of functions and roles, including executives, decision-makers, product managers, and functional users
7. Develop the operation automation to decrease friction and improve efficiency
8. Collaborate with internal cross-function to enable product roadmap, customer needs, and overall communication
9. Establish Ad-hoc projects based on weekly performance to maintain and improve direct and indirect internal performance

Requirements/Qualifications:

1. At least 5 years of working experience in the related field is required for this position
2. Required skill(s): Payroll software, Tax, BPJS, Overtime, and other Payroll components that are related
3. Understand of HRM concepts, process, and models
4. Excellent problem-solving abilities, experience in managing complex tasks
5. Comfortable with numbers and meeting clients
6. Fast learner and independent
7. Having good interpersonal and teamwork skill
8. Able to work under pressure

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!