Head Experience & Growth

GrabTaxi Holdings Pte. Ltd.; Daerah Khusus Ibukota Jakarta; On-site; IDR 40.000.000 - 60.000.000; Full time

Job summary

A prominent Southeast Asia superapp is seeking a strategic leader in Jakarta to drive user growth initiatives across Indonesia. The role involves crafting strategic plans, conducting market analysis, and leading teams to enhance user experiences on the platform. Candidates should possess strong UX background and extensive experience in strategic execution to contribute significantly to the user journey.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental leave

Volunteering leave

Qualifications

• 7+ years of experience in strategy, consulting, or related fields.
• Proven track record of leading UX-related teams.
• Understanding of food delivery industry and Indonesian market.

Responsibilities

• Develop and implement strategic plans for user growth in Indonesia.
• Analyze market trends and consumer behavior.
• Lead cross-functional teams for strategy execution.

Skills

Data analysis

Project management

UX design principles

Market analysis

A/B testing methodologies

Education

Bachelor's degree

MBA or Master's degree preferred

Tools

Data visualization tools

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Grab's Demand team (in which the User Experience & Growth team sits) is the heartbeat of our organization, flexing its resilience and creativity to catalyze the company's consistent growth. We draw strength from our profound understanding of our customers' needs, and utilize this knowledge to tailor consumer journeys, promotions and services that cater incredibly well to them.

From recommending delectable dishes tailored to our consumers' unique preferences, to offering promotions that are beneficial for our merchants, our team charts the growth path. Being a data-driven unit, we masterfully leverage information to yield actionable insights. Coupled with innovative marketing solutions, we aim to not only meet but anticipate and surpass our customers' expectations.

Get to Know the Role

This position is not just a role, but a unique opportunity to make an impact. Stationed primarily at Grab's Jakarta Office, the successful appointee will play a fundamental role in driving national user growth initiatives and strategies across the entire breadth of Indonesia. Responsibilities for this role aren't confined to strategizing. They also encompass ensuring the immaculate end-to-end execution of these strategies. Thus, offering a substantial platform to translate innovative ideas into action, and making a real difference in the user journey on our platform. In this pivotal role, you will be responsible for shaping the strategic direction of Grab's user operations in Indonesia, driving growth, and enhancing our market position. You will reporting to Head of Demand Deliveries and Mobility and based in Jakarta office.

The Critical Tasks You Will Perform

• Develop and implement comprehensive strategic plans to improve user growth metrics and enhance user journeys on our platform in Indonesia
• Analyze market trends, consumer behavior, and competitive landscape to identify opportunities and threats
• Lead cross-functional teams in executing strategic initiatives and projects
• Collaborate with regional and territory teams to align local strategies with overall company objectives
• Conduct regular performance reviews and optimize operations based on data-driven insights
• Present strategic recommendations and performance reports to senior leadership
• Foster innovation and continuous improvement within the Grab Indonesia team

What Essential Skills You Will Need

• Bachelor's degree required; MBA or Master's degree preferred - possibly in the fields of Human-Computer Interaction, Design, Computer Science or Behavioural Sciences
• 7+ years of experience in strategy, consulting, or related fields, with a proven track record of leading UX-related teams and successful strategy implementation
• Deep understanding of UX design principles, methodologies, and best practices
• In-depth knowledge of the food delivery industry and Indonesian market dynamics
• Proficiency in data analysis, visualization tools, and A/B testing methodologies
• Strong project management skills and experience with relevant software
• Excellent knowledge of user research methods and usability testing techniques
• Up-to-date knowledge of emerging technologies and trends in UX and digital growth

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.