Head Butler

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Job Description

HEAD BUTLER

As the Head Butler, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks. You will coach, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience.

Primary Responsibilities

General Duties

• Support Front Office Manager to manage and organize Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.
• To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program.
• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
• Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and upkeeping of the furniture, fixtures and equipment, installations, systems and buildings of the Hotel.
• Monitor Front Office personnel in particular Butler team to ensure guests receive prompt, cordial attention and personal recognition at all times especially for special attention guest and VIP.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up targets and driving the team to achieve up-sell program for villa and in-house activities.
• Promote internal hotel sales and in-house facilities and monitor Front Office Marketing techniques in line with Resort’s Sales and Marketing Program.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements.
• Monitor and control the VIP amenities, making sure that they are fresh and of high quality.
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Communicate to the General Manager or his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
• Maintain all procedures and adhere to them within the guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

General Responsibilities

• Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all times to in-house guests to maximize guest satisfaction.
• Responsible for the elaboration and implementation of standards related to SOP and LQA standards.
• Schedule and regularly conduct routine inspections of areas under his control.
• Checks all Front Office equipment including buggy and hotel vehicle, making sure they are clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
• Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
• Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.

Qualifications

• Diploma or Hospitality Degree.
• Extensive knowledge of the entire hotel operations especially for butler service.
• Extensive knowledge of Opera PMS.
• Knowledge in F&B will be an advantage.

WORK EXPERIENCE

• At least 2 years of experience in the same role.
• Has overseas experience in luxury resorts.

All Applicants must be legally entitled to live and work in Indonesia.