Guest Services Associate (GSA)25085825

Sheraton Bali Kuta Resort; Nusa Tenggara Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a leading resort in Bali as a guest services agent, where you will play a vital role in ensuring a remarkable experience for our guests. Responsibilities include managing check-ins, assisting with inquiries, and coordinating with housekeeping. If you are passionate about hospitality and customer satisfaction, we invite you to be part of our dedicated team that makes every guest feel at home.

Qualifications

• Minimum 1 year experience in hotel guest services preferred.
• Strong interpersonal skills to interact with guests and staff.
• Ability to handle guest inquiries and requests professionally.

Responsibilities

• Process guest check-ins, check-outs and room assignments.
• Ensure that all guest information is handled with confidentiality.
• Communicate effectively with guests and staff regarding room availability.

Skills

Customer Service

Communication

Problem Solving

Education

Tourism Vocational School or Diploma

Job description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: Tourism Vocational school or Diploma.
• Related Work Experience: Minimum 1 year experience.
• For Local (Indonesian) Candidate only

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Hotel & Accommodation Services 51-100 employees

Close to north Jakarta’s must-sees, including its world-class shopping district Mangga Dua, and the city’s flourishing business and manufacturing districts, The Media Hotel & Towers is a luxury 5-star hotel in Jakarta with easy access to the Jakarta International Expo and the Jakarta International Airport.Created to be mini retreats, our 350 hotel guest rooms have everything for a wonderful night. With facilities as 4 different restaurants, 2 lounges, a spa and fitness centre and multiple function rooms, The Media Hotel & Towers is the perfect location for a memorable stay.

Close to north Jakarta’s must-sees, including its world-class shopping district Mangga Dua, and the city’s flourishing business and manufacturing districts, The Media Hotel & Towers is a luxury 5-star hotel in Jakarta with easy access to the Jakarta International Expo and the Jakarta International Airport.Created to be mini retreats, our 350 hotel guest rooms have everything for a wonderful night. With facilities as 4 different restaurants, 2 lounges, a spa and fitness centre and multiple function rooms, The Media Hotel & Towers is the perfect location for a memorable stay.