Guest Services Assistant

Marriott Vacations Worldwide; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to enhance guest experiences and ensure smooth operations. In this dynamic role, you will coordinate with various teams, assist guests upon arrival, and manage important data to ensure everything runs seamlessly. Your ability to communicate effectively, stay organized, and adapt to changing situations will be crucial in maintaining high standards of service. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is perfect for you to make a meaningful impact in the hospitality sector.

Qualifications

• 1+ year experience in administrative or data entry roles.
• Proficiency in Microsoft Office, especially Excel and Word.

Responsibilities

• Support team to ensure accurate arrival and preview dates.
• Welcome guests and provide information about area and facilities.

Skills

Analytical Skills

Organization

Interpersonal Skills

Communication

Attention to Detail

Stress Tolerance

Adaptability/Flexibility

Education

High School Diploma or equivalent

Experience in administrative or data entry

Tools

Microsoft Office

Excel

Word

Job description

JOB SPECIFIC TASKS

1. Support a team to make sure arrival date & preview date are the same with company system.
2. Make Pre-Arrival call or email to confirm arrival date & preview date.
3. Always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
4. Update information to GRA/gallery regarding meet & greet on check-in process.
5. Provide passport form to guest on check-in process or preview time.
6. Welcome guests on arrival & requalify to ensure all data is valid.
7. Make friendly reminder calls to ensure preview is on time.
8. Provide information about area & facilities, ensuring guest satisfaction.
9. Anticipate guest needs & build rapport with guests.
10. Address guest complaints & escalate to manager when needed.
11. Ensure compliance with health & quality standards.

CANDIDATE PROFILE

1. Minimum of one (1) year of experience in administrative, data entry, or a related field.
2. Proficiency in English (additional language required for certain positions).
3. Intermediate computer skills with proficiency in Microsoft Office, specifically Excel and Word.
4. Ability to work under pressure, manage multiple priorities, and be a self-starter.
5. Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
6. Excellent organizational and attention to detail skills.

COMPETENCIES

Analytical Skills

1. Learning.

Administration

1. Organization.

Personal Attributes

1. Integrity.
2. Positive Demeanor.
3. Dependability.
4. Stress Tolerance.
5. Adaptability/Flexibility.
6. Presentation.

Communications

1. Listening.
2. Communication.
3. English Language Proficiency.
4. Applied Reading.

Interpersonal Skills

1. Diversity Relations.
2. Teamwork.
3. Interpersonal Skills.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.