Guest Service Officer - Japanese Speaking

Four Seasons Hotels and Resorts; Jimbaran; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Four Seasons Resort Bali at Jimbaran Bay is seeking a Guest Service Officer to provide exceptional service throughout guest interactions. The role includes welcoming guests, addressing inquiries, and ensuring guest satisfaction, requiring experience in luxury hotels and language proficiency in Japanese and English. Join a team that values hospitality and a world-class employee experience.

Benefits

Competitive Salary and benefits

Excellent Training and Development

Employee Discount for stays

Complimentary Employee Meals

Permanent employment

Qualifications

• One + years experience in a luxury hotel environment.
• Proficient in spoken and written Japanese.
• Excellent communication skills in English.

Responsibilities

• Welcome guests and provide exceptional service.
• Assist guests with inquiries about hotel services.
• Resolve guest complaints promptly.

Skills

Guest centricity

Positive attitude

Detail-orientation

Communication skills

Education

Bachelor's degree or Diploma

Tools

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

About the role:

The Guest Service Officer welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Department, reporting into the Front Office Manager.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. It includes Golden, Opera, FS Chat and phone system.

What you bring:

• One + years experience working within a luxury hotel or similar environment is considered an asset.
• Proficient in Japanese, both spoken and written.
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language.
• Guest centricity and understanding the importance of guest's preferences.
• Strong computer skills, including a knowledge of Opera.
• Bachelor's degree or Minimum of Diploma.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Employee Meals.
• Permanent employment.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:

https://www.fourseasons.com/jimbaranbay

Instagram: https://www.instagram.com/fsbali/

Twitter: https://twitter.com/fsbali

Facebook: https://www.facebook.com/FourSeasonsResortsBali

The vacancy applies for Indonesian National only.

Only short-listed applicants will be notified.