Guest Service Officer

Grand Hyatt; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel in Bali seeks dedicated service staff to provide high-quality guest experiences. The role involves welcoming guests, ensuring their needs are met, and maintaining strong communication standards. The ideal candidate is a detail-oriented professional with a degree in Hospitality or Tourism and significant operational experience.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Responsible to welcome all guests and ensure exceptional staying experience.
• Good customer service, communication, and interpersonal skills required.

Responsibilities

• Provide courteous and professional service to maximize guest satisfaction.
• Maintain a high standard of grooming and hygiene.
• Support supervisors and maintain good rapport with colleagues.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

Organization- Grand Hyatt Bali

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

• Responsible to welcome all guests, ensuring they have an exceptional staying experience.
• Creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests.
• Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.