Guest Service Associate - F&B Service | Holiday Inn New Delhi Aerocity

InterContinental Hotels Group; Asset; On-site; USD 15,000 - 35,000; Full time

Job summary

Join a vibrant team at a renowned hospitality brand where you can bring joy to guests through exceptional food and beverage service. As a Restaurant Server, you will play a crucial role in creating memorable dining experiences, ensuring that every guest feels welcomed and valued. This position offers a dynamic work environment, opportunities for growth, and the chance to be part of a global family committed to excellence in hospitality. If you have a passion for service and a desire to make a difference, this is the perfect opportunity for you to shine in the hospitality industry.

Benefits

F&B Discount

IHG Employee Rate

Hotel Uniform

Meal at Employee Restaurant

Development Opportunities

Qualifications

• 1 year of experience in Food & Beverage service preferred.
• Bachelor's Degree or Diploma in Hotel Management required.

Responsibilities

• Greet guests and take food and beverage orders promptly.
• Monitor guest behavior and ensure safety protocols are followed.
• Clear and clean tables efficiently during service.

Skills

Customer Service

Food and Beverage Service

Teamwork

Problem Solving

Education

Bachelor's Degree in Hotel Management

Diploma in Hotel Management

Job description

Hotel: New Delhi Int'l Airport (DELAP), Asset Area 12, Hospitality District Aero City, 110037

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Job Overview:

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

At Holiday Inn we want people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties and Responsibilities:

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as a team and communicate and coordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Qualifications and Requirements:

Bachelor's Degree/Diploma in Hotel Management, 1 year of experience in F & B Service preferred.

What We Offer:

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit our careers page to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.