Guest Service Agent

Novotel Hotels; Makassar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Novotel Hotels as a Guest Service Agent in Makassar. You will handle daily reception operations, ensuring guests feel welcomed and comfortable. This role involves managing guest queries, promoting services, and maintaining high standards of customer care. If you have a diploma in Hospitality and strong communication skills, this opportunity could be for you.

Benefits

Access to Accor team benefits, including global discounts on accommodation and F&B

A supportive and collaborative work environment

Career growth opportunities with Accor

Focus on employee inclusion and well-being

Qualifications

• Prior experience in hotel front office operations preferred.
• Strong focus on customer service and excellent communication skills; fluency in English required.
• Ability to work shifts, including weekends and public holidays.

Responsibilities

• Supervise driveway operations and maintain high standards of guest service.
• Manage information desk activities, handling guest queries and messages.
• Promote hotel’s services and explain pricing policies.

Skills

Customer Service

Communication

Education

Diploma in Hospitality Management

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, enjoy a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

Report directly to the Duty Manager. The Guest Service Agent is responsible for the day-to-day operations of the reception during their shift. The role involves ensuring guests and visitors feel comfortable and welcome upon arrival and departure.

Responsibilities include supervising driveway operations, maintaining high standards of guest service, managing the information desk activities (guest queries, mail, messages), and providing helpful general information to guests.

The Guest Service Agent should identify the purpose of guest requests and direct them accordingly. They are also expected to promote the hotel’s services and network products, explain pricing policies, and systematically offer hotel services to guests upon arrival.

The role requires striving to implement the Accor Vision and actively demonstrating Accor Values.

Qualifications

• Diploma in Hospitality Management or equivalent
• Prior experience in hotel front office operations is preferred
• Strong focus on customer service
• Excellent communication skills; fluency in English is required
• Ability to work shifts, including weekends and public holidays

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. Reasonable adjustments are offered during the recruitment process upon request.

Benefits Your Way:

• Access to Accor team benefits, including global discounts on accommodation and F&B
• A supportive and collaborative work environment
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Focus on ensuring all employees feel welcome and valued

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, offering roles and brands that match your personality. We support your growth and learning, making work meaningful. Join us to explore limitless possibilities in hospitality. Discover your story with Accor at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS