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Join Novotel Hotels as a Guest Service Agent in Makassar. You will handle daily reception operations, ensuring guests feel welcomed and comfortable. This role involves managing guest queries, promoting services, and maintaining high standards of customer care. If you have a diploma in Hospitality and strong communication skills, this opportunity could be for you.
Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, enjoy a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
Report directly to the Duty Manager. The Guest Service Agent is responsible for the day-to-day operations of the reception during their shift. The role involves ensuring guests and visitors feel comfortable and welcome upon arrival and departure.
Responsibilities include supervising driveway operations, maintaining high standards of guest service, managing the information desk activities (guest queries, mail, messages), and providing helpful general information to guests.
The Guest Service Agent should identify the purpose of guest requests and direct them accordingly. They are also expected to promote the hotel’s services and network products, explain pricing policies, and systematically offer hotel services to guests upon arrival.
The role requires striving to implement the Accor Vision and actively demonstrating Accor Values.
Qualifications
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. Reasonable adjustments are offered during the recruitment process upon request.
Benefits Your Way:
Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, offering roles and brands that match your personality. We support your growth and learning, making work meaningful. Join us to explore limitless possibilities in hospitality. Discover your story with Accor at https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS