Guest Service Agent

Accor Hotels; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel in Jakarta seeks a Guest Service Agent to ensure exceptional guest experiences. Responsibilities include overseeing reception operations, addressing guest queries, and promoting hotel services. The ideal candidate should have a diploma in Hospitality Management and strong customer service skills. Opportunities for growth and employee benefits included.

Benefits

Employee benefit card with discounts at Accor hotels

Access to Accor learning programs

Opportunities for career growth

Involvement in community and ESG activities

Qualifications

• Minimum 1 year of experience in related roles.
• Prior experience in hotel front office operations preferred.
• Fluency in English is required.

Responsibilities

• Responsible for day-to-day operations of the reception.
• Ensure guests feel comfortable and welcome.
• Supervise driveway and daily operations.

Skills

Customer Service

Communication Skills

Hospitality Management

Education

Diploma in Hospitality Management

Job description

Company Description

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates.
ibis Styles Jakarta Mangga Dua Squareis a stylish economy hotel with unique and vibrant design. Our 211 dynamic rooms allow the guest to sleep with comfort, while enjoying affordable culinary selections at sTREATs Restaurant. The hotel is 5 minutes to Jakarta Kota Train Station, 10 minutes to JIExpo Kemayoran or Ancol Dreamland and 30 minutes to Soekarno-Hatta International Airport. For meeting and event, we provide 3 Milky Way rooms that can be combined into a large ballroom for 500 delegates.

Job Description

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Qualifications

• Diploma in Hospitality Management or equivalent
• Minimum 1yearof experience in related roles.
• Prior experience in hotel front office operations is preferred
• A strong focus on customer service
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends, and public holidays

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.