Guest Relations Officer (Korean/Russian/Arabic Speaker) at The Apurva Kempinski Bali

Application Deadline: 31 May 2025

Department: Rooms Division, Front Office & Guest Services

Location: Indonesia - Bali

Description

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager, she welcomes, meets, and farewells hotel guests and is responsible for the communication with all guests, providing the highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well-being.

Key Responsibilities

• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on average with “5” and above.
• Hotel and Outlets are promoted.
• Guest complaints are minimized and, if they occur, followed up efficiently and reported to the Operations team.
• In case of immediate need, the Lady in Red helps with reception duties.

Skills, Knowledge and Expertise

• Native or fluent in Japanese (spoken & written).
• Proficient in English; additional language is a plus.
• Has a minimum of 2 years experience in hospitality, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Problem-solving and multitasking ability.
• High level of professionalism and customer service orientation.