Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

AYANA Hospitality, Bali's largest integrated resort, seeks a Front Office Associate to enhance guest experiences. Suitable candidates should have fluency in English and Japanese, along with at least two years of experience in similar high-end settings. Join us to provide exceptional service and make lasting impressions on our guests.

Qualifications

• Minimum 2 years experience at Front Office in a 5 star or luxury resort.
• Fluent in English and Japanese (N2 level required).

Responsibilities

• Welcome guests and address their inquiries.
• Ensure compliance with health and quality standards.
• Anticipate guest needs and build rapport.

Skills

Fluent in English

Fluent in Japanese

Guest service skills

Education

Diploma in Rooms Division, Hotel Management

Bachelor's degree (desirable)

Tools

OPERA system

Job description

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards
  
  

Requirements

• Fluent in English
• Minimum of 2 year experience at Front office in a 5 Stars or luxury resort
• Fluent in Japanese, with a certified language test (minimum N2)
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable