Guest Relations Manager (Remote Island)

ACI HR Solutions Ltd; Indonesia; Remote; USD 30.000 - 50.000; Full time

Job summary

Join a remote island resort as a Guest Relations Manager and oversee daily guest services operations. This role requires dynamic leadership and a strong focus on guest satisfaction to ensure a memorable experience. The ideal candidate will have extensive experience in guest services, the ability to manage and motivate a team, and a passion for providing exceptional service in a beautiful, serene environment.

Benefits

Competitive salary

Remote island work experience

Opportunity for personal and professional growth

Work in a beautiful and serene environment

Qualifications

• Minimum 5 years experience in a managerial position in the service industry.
• Proficiency in English; knowledge of a second language preferred.
• Knowledge of quality management processes.

Responsibilities

• Manage daily guest services operations and ensure guest satisfaction.
• Conduct training, audits, and manage health and security policies.
• Investigate service failures and implement operational changes.

Skills

Leadership

Problem Solving

Communication

Analytical Skills

Dynamic

Counselling Skills

Detail-oriented

Education

5 years managerial experience in service industry

Job description

We are seeking a highly skilled and experienced Guest Relations Manager to join our team at a remote island resort. As the Guest Relations Manager, you will be responsible for overseeing the daily guest services operations and ensuring the highest level of guest satisfaction.

Responsibilities:

• Manage the daily guest services operations

• Lead and supervise all guest services duties in accordance with the hotel’s standards and strategic plan

• Handle capital and asset planning, budgeting, planning, and forecasting of revenue and expenditure

• Develop, implement, evaluate, review, and conduct training and audits

• Ensure safety, health, and security policies and procedures are adhered to

• Investigate service failures, recommend operational changes, and develop departmental reward and recognition programs

• Coordinate and conduct bi-monthly department, concierge, and officers’ meetings

• Ensure lobby and public areas are well managed in accordance to activities and traffic patterns

• Hands-on knowledge of computer hardware and software to manage systems and generate reports, presentations, and correspondence

Qualifications:

• Minimum 5 years experience in a managerial position in the service industry, preferably in guest services and/or front office

• English language proficiency with knowledge of a second language preferred

• Knowledge of quality management processes

• Ability to plan, lead, motivate, and control

• Dynamic, analytical, and detailed-oriented with problem-solving and counselling skills

• Responsive to continuous challenges and improvements and open to making changes to achieve targeted results

• Leadership qualities to motivate and direct colleagues to proactively meet and exceed guest satisfaction

• Yoga certification preferred

• Remote resort experience a must

Day-to-day:

• Overseeing guest services operations

• Conducting training and audits

• Managing safety, health, and security policies

• Investigating service failures and recommending operational changes

• Coordinating department meetings

• Managing lobby and public areas

Benefits:

• Competitive salary

• Remote island work experience

• Opportunity for personal and professional growth

• Work in a beautiful and serene environment

If you are a dynamic and experienced individual with a passion for guest satisfaction and have the required qualifications, we would love to hear from you. Apply now to join our team as the Guest Relations Manager at our remote island resort.

Agency License No.13S6788a : R1544444