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Guest Relations Executive (Front Office)

The Fullerton Hotels and Resorts

Kenangan

On-site

IDR 100.000.000 - 200.000.000

Full time

Yesterday
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Job summary

A leading hotel is seeking a Guest Service Agent to welcome guests, ensure their needs are met, and handle complaints effectively. The ideal candidate will have a Diploma in Hospitality and at least one year of experience, providing a high level of customer service in a dynamic environment.

Qualifications

  • At least a Diploma in Hospitality/Tourism or related courses preferred.
  • 1 year of relevant experience in hospitality industry preferred.
  • Pleasant disposition with good interpersonal skills.

Responsibilities

  • Welcome and check-in guests according to standards.
  • Handle guest complaints and maintain good relations.
  • Provide accurate information on hotel facilities and city attractions.

Skills

Interpersonal skills
Customer service
Problem-solving

Education

Diploma in Hospitality/Tourism

Tools

Opera system

Job description

Job Description:

  • Welcome guests upon arrival and check-in according to establish standards and procedures.
  • To provide courteous and efficient service and if possible to comply with each and every guest request.
  • Check out guests courteously and accurately.
  • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  • Maintain good guest relations with in-house guests at all times.

Job Requirement:

  • Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
  • Preferably 1 year of relevant experience in hospitality industry.
  • Knowledge of Opera system will be an added advantage.
  • Pleasant disposition with good interpersonal skills
  • Able to work on rotating shifts including weekends and public holidays.
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