Guest Relations Executive (Front Office)

The Fullerton Hotels and Resorts; Kenangan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel is seeking a Guest Service Agent to welcome guests, ensure their needs are met, and handle complaints effectively. The ideal candidate will have a Diploma in Hospitality and at least one year of experience, providing a high level of customer service in a dynamic environment.

Qualifications

• At least a Diploma in Hospitality/Tourism or related courses preferred.
• 1 year of relevant experience in hospitality industry preferred.
• Pleasant disposition with good interpersonal skills.

Responsibilities

• Welcome and check-in guests according to standards.
• Handle guest complaints and maintain good relations.
• Provide accurate information on hotel facilities and city attractions.

Skills

Interpersonal skills

Customer service

Problem-solving

Education

Diploma in Hospitality/Tourism

Tools

Opera system

Job description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.