Guest Relation Supervisor

Delivers excellent service by meticulously coordinating reservations and managing customer accounts and information.

Ensures customers are properly greeted upon arrival.

Checks reservations and prepares tables or suites before customer arrival.

Manages the front desk by handling incoming calls, greeting, and attending to customers.

Informs customers about table or suite availability and directs them accordingly.

Maintains records of restaurant and suite visitors.

Assists customers with queries and offers solutions within their capacity.

Collaborates with staff and management to address customer complaints promptly.

Ensures payment is made before customers leave, keeping detailed records of payments and notes on balances.

Prepares nightly reports on customer spending to analyze behavior and preferences.

Handles guest relation emails and escalates important issues to management.

Ensures proper delivery of broadcast messages and personal chats to guests.

Welcomes and engages guests in a friendly manner, maintaining relationships with regulars and collecting feedback.

Communicates customer needs and complaints to staff.

Performs additional duties as assigned by management.

Job Requirements:

1. Maximum age of 30 years.
2. At least 3 years of experience in administrative, secretarial, or operational roles.
3. Excellent communication skills, approachable, and service-oriented.
4. Able to multitask, adaptable, disciplined, meticulous, and well-organized.
5. Willing to work shifts, including public holidays.
6. Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
7. Confident, leadership-oriented, dependable, and hardworking.
8. Responsible, reliable, and team-oriented.
9. Focused on guest needs and able to work under pressure in a fast-paced environment.