Guest Experience Supervisor - Chinese Speaking

Four Seasons Hotel and Resorts Gruppe; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading luxury hotel in Bali is seeking a Guest Experience Supervisor to deliver top-tier hospitality. Ideal candidates should demonstrate a positive attitude and proficiency in Chinese, alongside strong communication and organizational skills. The role involves addressing guest needs, resolving complaints, and ensuring exceptional service experiences.

Benefits

Competitive Salary

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Permanent employment

Qualifications

• Minimum of 3 years' experience in a luxury hotel or guest-facing environment.
• Ability to handle guest requests and complaints professionally.
• Strong computer skills including knowledge of Opera.

Responsibilities

• Handles all guest needs with high hospitality and professionalism.
• Resolves guest complaints and assists with inquiries.
• Responds to guest requests accurately and timely.

Skills

Proficiency in Chinese

Excellent communication skills

Detail-oriented

Service-oriented mindset

Education

Bachelor's degree or Minimum of Diploma

Tools

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

Preferred Qualifications & Skills:

• Minimum of 3 years' experience as Guest Experience Supervisor of a 5 Star hotel or guest facing luxury environment is a plus.
• Looking for candidates who are proficient in Chinese, both spoken and written.
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language.
• Guest centricity and understanding the importance of guest’s preferences.
• Strong computer skills, including a knowledge of Opera.
• Bachelor's degree or Minimum of Diploma.

Responsibilities

• Handles all guests need with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves guest complaints, assist guest in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Permanent employment.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:

https://www.fourseasons.com/jimbaranbay

Instagram: https://www.instagram.com/fsbali/

Twitter: https://twitter.com/fsbali

Facebook: https://www.facebook.com/FourSeasonsResortsBali

The vacancy applies for Indonesian National only.

Only short-listed applicants will be notified.