Guest Experience Lead - Multi-Outlet Hospitality

PT. Agreya Berkah Indonesia; Jakarta Pusat; Sur place; IDR 200 880 000 - 334 800 000; Plein temps

Résumé du poste

PT. Agreya Berkah Indonesia seeks a CX leader to own the guest journey across five outlets, rotating through peak hours and weekends. You will shape hospitality standards, collaborate with Operations and Outlet Managers to deliver warm, polished service.

You bring 3–6 years in customer-facing hospitality, 1–2 years leading a service team, and fluency in Indonesian with workable English. Based in Jakarta, travel to Bogor and BSD is expected.

Qualifications

• 3-6 years in customer-facing service in hospitality, F&B, banking or telco.
• 1-2 years leading a service team (e.g., Assistant Restaurant Manager, Floor Manager, Guest Relations).
• Fluent in Bahasa Indonesia and workable English.

Responsabilités

• Set service standards and SOPs for all outlets.
• Own the guest journey from booking to farewell; audit outlets and coach teams.
• Handle guest complaints with operations leaders and lead on-the-spot service recovery.
• Track CX metrics weekly and translate into action plans with outlet leadership.
• Ensure every new outlet is CX-ready from pre-opening to soft launch.

Connaissances

Customer service

Leadership

Hospitality knowledge

Conflict resolution

Communication skills

Formation

Bachelor's degree in Hospitality or related field

Description du poste

PT. Agreya Berkah Indonesia seeks a CX leader to own the guest journey across five outlets, rotating through peak hours and weekends. You will shape hospitality standards, collaborate with Operations and Outlet Managers to deliver warm, polished service.

You bring 3–6 years in customer-facing hospitality, 1–2 years leading a service team, and fluency in Indonesian with workable English. Based in Jakarta, travel to Bogor and BSD is expected.