Guest Experience Host (Field Marketing)

Travel + Leisure Co.; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Travel + Leisure Co. is seeking a dedicated customer service associate to enhance guest experiences at their resort in Indonesia. Key responsibilities include scheduling presentations, assisting with guest requests, and meeting sales targets. Candidates should possess strong communication skills and a commitment to exceptional service in a dynamic hospitality environment.

Qualifications

• Excellent English communication skills, verbal and written.
• Demonstrates exceptional customer service skills.
• Computer literacy, with PMS experience advantageous.

Responsibilities

• Schedule guests for presentations and assistance during their stay.
• Meet monthly tour budgets and manage guest relations.
• Perform front desk duties and provide information to guests.

Skills

Communication

Customer Service

Problem Solving

Sales Techniques

Teamwork

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities/Duties

• Schedule onsite resident guests to Member Updates or Club presentations, as appropriate, during their stay at the resort property.
• Meet the monthly tour budgets and other key performance indicators set by the company.
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications.
• Complete the relevant duties pertaining to the shift worked.
• Assist all members and guests with the following:
• Pre-call, greeting and welcoming guests with room escorts and porter service where suitable, follow-up courtesy calls, provision of tourist information and bookings for restaurants, tours, etc.
• Assisting members in their rooms with general requests, troubleshooting problems, and deliveries.
• Perform all duties of the front desk, including greeting members and guests, registration, communications system monitoring, entering tour bookings into necessary platforms, dispensing information and portage of luggage, check-in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, telephone duties as required.
• Possess a thorough knowledge of the operations of all administration equipment.
• Attend all training and team meetings as required.
• Provide confident advice to guests on the local area and what it can provide for hotel guests (e.g., events, restaurants, stores, public transport, etc.).
• Have thorough knowledge of Accor Vacation Club memberships and their guidelines.
• Be fully conversant with rates, room configurations, and room availability.
• Have a full understanding of the Resort Facilities.
• Increase room sales for walk-ins and the non-member market.
• Monitor and manage availability on websites for sales to non-members.
• Increase revenue streams for incidentals, upsell tours, and promotions.
  
  

Requirements

• Excellent English communications skills (both verbal & written).
• Demonstrates exceptional customer service.
• Computer literate, previous experience with a PMS system is advantageous.
• Knowledge and application of sales techniques.
• Ability to quickly build rapport.
• Sound problem solving and persuasive skills.
• Positive and enthusiastic attitude.
• Persistent with a strong determination to succeed.
• Results driven and goal oriented.
• Excellent communication skills, and active listening skills.
• Works independently, as well as a team player.
• Conducts oneself in a professional and responsible manner.
• Ability to work effectively with all level’s employees and guests.
• Working knowledge of computer software and sales applications.
  
  

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.