Guest Experience Assistant Manager

Hyatt Regency Calgary; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality brand seeks a dynamic Guest Experience Assistant Manager to join their passionate team in Bali. This role involves operational leadership and supporting guest experience initiatives while upholding brand standards in a luxury setting.

Qualifications

• Minimum 2 years of work experience in Guest Experience or related roles.
• Experience with luxury international brands preferred.
• Proficient in English communication, well-developed customer relations skills.

Responsibilities

• Assist in the efficient running of the department.
• Support the Guest Experience Manager in managing guest experience operations.

Skills

Communication

Customer Relations

Team Management

Job description

Organization

Grand Hyatt Bali

Summary

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. We are looking for more passionate individuals to join our friendly and professional team.

We are currently seeking a dynamic, outgoing, and enthusiastic Guest Experience Assistant Manager with a strong background in professional operations, good practical, operational, and administrative skills, along with a flair for creativity. The ideal candidate will demonstrate strong leadership qualities to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The Guest Experience Assistant Manager will be responsible for assisting in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations. Additionally, the role involves supporting the Guest Experience Manager in delivering the brand promise by managing the guest experience operations of the hotel.

Qualifications

• Minimum 2 years of work experience in the role of Guest Experience/Guest Relations/Butler Assistant Manager or Team Leader
• Preferably with experience in luxury international brands
• Ability to work collaboratively within a team and manage team members effectively
• Proficient in English communication, both written and spoken
• Well-developed communication and customer relations skills