Guest Experience Assistant Manager

Grand Hyatt; Provinsi Bali; On-site; USD 15.000 - 25.000; Full time

Job summary

Join a leading hospitality brand as a Guest Experience Assistant Manager at Grand Hyatt Bali. We seek dynamic individuals with a passion for service and leadership. You will help manage guest experiences and ensure operational excellence in line with Hyatt's standards.

Qualifications

• Minimum 2 years in Guest Experience/Relations/Butler Assistant Manager role.
• Experience in luxury international brands preferred.

Responsibilities

• Assist in efficient running of the department per Hyatt standards.
• Support Guest Experience Manager in operations.

Skills

Leadership

Communication

Customer Relations

Job description

Organization

Grand Hyatt Bali

Summary

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies—people who put our guests at the heart of everything they do. We are looking for more such individuals to join our friendly and professional team.

We are currently seeking a dynamic, outgoing, and enthusiastic Guest Experience Assistant Manager with a strong background and experience in professional operations, good practical, operational, and administrative skills, along with a flair for creativity. The ideal candidate will have excellent leadership qualities to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The Guest Experience Assistant Manager will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations. This role also involves supporting the Guest Experience Manager in delivering the brand promise by managing the Guest Experience operations for the hotel.

Qualifications

• Minimum 2 years of work experience in the role of Guest Experience/Guest Relations/Butler Assistant Manager or Team Leader.
• Preferably with experience in luxury international brands.
• Ability to work collaboratively within a team and manage team members effectively.
• Eloquent in English communication, both written and spoken.
• Well-developed communication and customer relations skills.