Growth and Community Specialist

PT Amartha Mikro Fintek (Jakarta); Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Une entreprise dynamique à Jakarta, spécialisée dans les services financiers, recherche des Community Specialists passionnés pour construire et gérer des communautés. Le candidat idéal devra démontrer des compétences solides en communication et en engagement communautaire, tout en collaborant étroitement avec divers départements pour favoriser le développement et la rétention des membres. Cette opportunité est également une chance de contribuer à un environnement inclusif et diversifié.

Qualifications

• Expérience en gestion de communautés, idéale dans le secteur des services financiers ou réseaux de base.
• Compétences en communication et capacité d'empathie.
• Capacité à travailler de manière autonome tout en gérant plusieurs tâches.

Responsibilities

• Développer des stratégies d'engagement et de croissance pour les communautés.
• Collaborer avec les départements internes pour aligner les initiatives communautaires.
• Collecter les retours de la communauté et partager les insights.

Skills

Gestion de communauté

Communication

Analyse de données

Sensibilité culturelle

Organisation

Education

Baccalauréat en Marketing, Communication, ou domaine connexe

Tools

Outils de gestion de communauté

Plateformes de médias sociaux

Systèmes CRM

Outils de création de contenu

Job description

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role
We are seeking passionate and community-focused individuals to join our team as Community Specialists. These roles will be responsible for building and nurturing vibrant communities around our products and services. We’re hiring Community Specialists for specific community segments: Mitra/grassroots communities, retail lenders, and agents. Additional communities may be developed in the future. The ideal candidates will combine strong interpersonal skills with data-driven approaches to foster engagement, gather insights, and drive community growth.

Key Responsibilities

Community Building & Engagement:

• Engagement strategies to specific community segments.
• Curate and distribute content that adds value to members.
• Organize both online and offline discussions, events, and meetups.
• Build and nurture relationships with key members and potential advocates.

Community Growth & Retention:

• Develop strategies to foster community growth and retention.
• Focus on onboarding new members and increasing participation.
• Track growth metrics and implement retention strategies to sustain engagement.

Feedback Collection & Insights:

• Collect community feedback and generate actionable insights.
• Share findings with internal teams to guide product or service improvements.

Cross-Functional Collaboration:

• Collaborate with departments such as product, HR, marketing, and others.
• Align community initiatives with overall business objectives and advocate for community needs.

Requirements

• A Bachelor’s degree in Marketing, Communications, Business, or a related field
• Proficient in community management platforms and social media tools.
• Knowledge of content creation and design tools.
• Experience with data analysis and community metrics.
• Familiarity with CRM systems, email communication, and event management platforms.
• Excellent communication and interpersonal abilities.
• Empathy and cultural sensitivity.
• Strong organizational skills and the ability to work independently.
• Experience with similar community segments like financial services or grassroots networks.
• Knowledge of the financial services industry and its products.
• Background in customer success, relationship management, or event organizing.

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.

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