Group Warranty Manager

D. M. Keith; Lembang; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Warranty Manager to join their team. This role offers a unique opportunity to lead warranty operations, ensuring compliance and efficiency across all brands. The ideal candidate will possess strong leadership and communication skills, with a meticulous eye for detail. Enjoy a supportive work environment with world-class training and a commitment to employee development. With a focus on family values and a positive attitude, this position promises growth and a rewarding career path. If you are passionate about excellence and customer service, this role is perfect for you.

Benefits

30 days annual leave

Workplace pension scheme

Contribution towards eye tests

Cycle to work scheme

Long Service Awards

Referral scheme

Preferential rates for servicing and repairs

Qualifications

• Strong leadership skills to oversee warranty operations.
• Meticulous attention to detail in processing claims.

Responsibilities

• Oversee warranty claims processing following company policies.
• Analyze warranty data to identify trends or issues.

Skills

Leadership Skills

Attention to Detail

Communication Skills

Warranty Process Knowledge

Job description

We have an exciting opportunity for an experienced Warranty Manager to join our team at D M Keith!

About The Business

Our business started over 60 years ago and has remained family-owned. From humble beginnings, we have grown to be among the top 50 car dealers in the country, with ambitions for continued growth. We value genuine, caring individuals with a positive attitude.

Our recruitment philosophy is to recruit for attitude and train for skills. While technical skills are desirable, we also welcome candidates who enjoy working with customers and share our Family Values of Fit, Fun, Family, and Fearless. No automotive industry experience is necessary.

We expect hard work in return for an industry-leading package, flexible hours, and opportunities for progression. We prefer to promote from within, and we seek individuals with a strong ambition to excel and a relentless drive to be the best.

About You

This role requires meticulous attention to detail and strong leadership skills. The successful candidate will oversee Warranty operations across all our Brands, ensuring efficiency and adherence to Brand standards.

You should have prior knowledge of the warranty process and a desire to continually update your knowledge to support the team. The role involves site visits, liaising with colleagues at various levels, and providing support and advice to ensure best practices in warranty management.

The candidate will oversee the smooth processing of warranty claims, ensuring compliance with legal standards and company policies. Internal audits of the warranty process, claim justification, and reporting to senior leadership are also key responsibilities.

You will identify training and development needs within the team to enhance their capabilities. We seek a confident, organized individual with excellent communication skills to lead our warranty team effectively. If this describes you, apply now!

Key Responsibilities

1. Oversee the processing of warranty claims following company policies and manufacturer guidelines.
2. Assess warranty claims for validity and eligibility based on specifications, timelines, and contracts.
3. Analyze warranty data to identify trends or issues requiring attention.
4. Address customer complaints related to warranty claims, providing solutions aligned with standards.
5. Collaborate with suppliers and manufacturers to ensure proper handling of warranty claims and returns.
6. Ensure suppliers and vendors meet service level agreements for warranty work.

What We Offer

• World-class training from our trainers and brand partners.
• 30 days of annual leave, including 8 bank holidays.
• Preferential rates for servicing and repairs for your family and friends.
• A workplace pension scheme.
• £25 contribution towards eye tests.
• Cycle to work scheme.
• Long Service Awards.
• Referral scheme.

Hours

8:30 am - 5:00 pm, Monday to Friday

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, national origin, religion, disability, or other characteristics.