Group Account Director

VML South Africa; Daerah Khusus Ibukota Jakarta; On-site; USD 60.000 - 120.000; Full time

Job summary

An established industry player is seeking a seasoned professional to lead client services in a dynamic environment. This role involves partnering with senior clients to craft strategic marketing agendas, managing teams, and driving profitability by fostering strong relationships. The ideal candidate will have over 11 years of experience in digital or creative agencies, with a proven track record in CRM/CX campaigns and the ability to inspire teams. Join a forward-thinking organization committed to inclusion and community impact, where your contributions will resonate and drive meaningful experiences.

Qualifications

• 11+ years in client services within digital or creative agencies.
• Proven ability to lead and inspire in a client-service environment.

Responsibilities

• Partner with senior clients to set strategic marketing agendas.
• Manage and inspire the team delivering for the account.

Skills

Client Services Experience

CRM/CX Campaigns

Digital Marketing

Brand Strategy

Data Analysis

Social Media Marketing

Relationship Building

Team Leadership

Job description

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

In this role you will:

• Client-facing | Partner with our most senior clients to help set the strategic marketing agenda and oversee the translation of the client’s vision into a roadmap that guides our agency on how to not only achieve client goals, but also generate work that is creatively brilliant, measurable and has a cultural impact.
• Explore | Build a deep knowledge, understanding and confidence in the client’s commercial model, propose solutions that offer wins for the client and the agency. Confidently navigate a complex client hierarchy and be able to deeply embed in the client’s organization while growing powerful client relationships built on mutual benefit across the organization.
• Lead | Manage, inspire and motivate the team delivering for this account. Review team deliverables. Provide strategic oversight and ensure the work gets noticed, used and appreciated.
• Process | Drive profitability at scale within the teams as VML sells in new offerings. Find innovative ways to build new best practices. Build an engagement process between the agency and client, helping to unlock mutual value.

What you'll need:

• Minimum of 11 years of client services experience in a digital agency, creative agency, or communications environment.
• Experience working on CRM/CX campaigns and deliverables.
• Comfortable, conversant and convincing across brand and strategy, data, digital, social and innovation marketing.
• A proven approach to building relationships that result in new, profitable partnership opportunities.
• Track record of driving incremental growth on existing work.
• Proven ability to lead, mentor and collaborate in a team-oriented multi-agency workplace, fostering career growth for the individuals on their project teams.
• Outstanding ability to lead, convince and inspire in a client-service environment.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.