Gojek - Area Operations Associate (Petojo)

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Une entreprise leader dans l'écosystème numérique d'Indonésie recherche un Area Operations Associate pour soutenir la gestion opérationnelle des conducteurs. Le candidat idéal doit avoir au moins 3 ans d'expérience, d'excellentes compétences analytiques, et une bonne maîtrise des outils comme SQL et BigQuery. Ce rôle clé est essentiel pour garantir l'optimisation des opérations et la satisfaction des conducteurs, travaillant en étroite collaboration avec diverses équipes.

Qualifications

• Minimum 3 ans d'expérience en opérations.
• Compétences en analyse et en résolution de problèmes.
• Compréhension de la planification de l'offre et de la demande.

Responsibilities

• Soutenir la gestion des opérations quotidiennes.
• Gérer les processus du Driver Support Unit.
• Assurer la conformité et la gestion des relations avec les parties prenantes.

Skills

Compétences analytiques

Résolution de problèmes

Communication

Gestion des conflits

Planification de l'offre et de la demande

Tools

SQL

BigQuery

Metabase

Job description

About The Role

Area Operations Associate is responsible for supporting the Area Operations Manager in managing all spectrum operation drivers at the area level. This includes balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and resolving field driver issues. The role also involves handling conflicts, ensuring regulation compliance, and maintaining stakeholder relationships.

What You Will Do

• Support the Area Operations Manager with daily operations management for 2W and 4W drivers, including driver acquisition, engagement (loyalty, retention, safety, performance training), exit management, inventory management, and income optimization through expense reduction or alternative income sources (e.g., Swadaya).
• Collaborate on escalated driver service issues.
• Apply operational insights during the development of new service areas.
• Manage end-to-end processes at the Driver Support Unit in the district.
• Ensure SOP adherence and legal compliance.
• Assist in rolling out product changes regionally.
• Provide operational and consumer engagement analysis to support AOM activities.

What You Will Need

• Minimum 3 years of experience in operations.
• Strong analytical and problem-solving skills, with proficiency in tools like SQL, BigQuery, and Metabase.
• Good understanding of supply and demand planning.
• Excellent communication skills, attention to detail, and routine management.
• Ability to develop creative solutions and empower teams.
• Experience managing community or mass conflicts.
• Fluent in Bahasa Indonesia and proficient in English, both spoken and written.

About The Team

The Area Operations team manages end-to-end operations and driver engagement initiatives, ensuring a reliable driver supply and seamless execution. The team collaborates with cross-functional units like Sales and User Growth to align strategies and implement impactful solutions on the ground. If you are passionate about problem-solving and teamwork, this team offers a meaningful opportunity.

About GoTo Group

GoTo Group is Indonesia’s largest digital ecosystem, aiming to empower progress through infrastructure and solutions across transportation, food and grocery delivery, logistics, and financial services via Gojek and GoTo Financial platforms. It uniquely hosts these services in Southeast Asia, reaching most Indonesian households.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform with over 2.5 million driver partners, offering services like transportation, food delivery, and logistics. It strives to create large-scale impact by connecting consumers with top providers and improving living standards.

About GoTo Financial

GoTo Financial promotes financial inclusion with services like GoPay, GoPayLater, and solutions for merchants such as Midtrans, Moka, GoBiz Plus, and others. It aims to empower individuals and businesses, fostering inclusive growth.

Note: GoTo posts job opportunities only through official channels, including company websites and LinkedIn. Beware of fake job scams and verify opportunities through official sources.