Gmp Officer

PT Hexpharm Jaya Laboratories; Cikarang; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Four Points by Sheraton Cikarang seeks an experienced Hotel Manager to lead property operations, ensuring exceptional service and financial performance. The role focuses on managing Front Office, Housekeeping, Food & Beverage, and Engineering with a strategic, brand-aligned approach.

The candidate should have pre-opening or conversion experience, strong leadership, and fluency in Bahasa Indonesia to drive guest satisfaction and team engagement.

Qualifications

• Experience managing hotel operations and teams.
• Bachelor's or higher in Business Administration, Hotel/Restaurant Management, or related field.
• Proficiency in Bahasa Indonesia.

Responsibilities

• Lead property operations to meet brand service expectations.
• Manage profitability and departmental budgets.
• Direct human resources activities and staff development.
• Collaborate with executives to implement service strategy and brand initiatives.

Skills

Hotel management

Pre-opening experience

Bahasa Indonesia proficiency

Education

Bachelor’s degree in Business Administration / Hotel Management

2-year degree in related field

Job description

Hotel Manager - Four Points by Sheraton Cikarang

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to come. Be a force for good with Nestlé Indonesia by playing the role as Operations Shift Manager, you will be responsible to deliver the line objectives by empowering and engage people to develop their capability and ensure line (shift) production plan is fully achieved on time and in compliance with internal and external requirements meeting safety, quality, cost, delivery and environmental needs (strive towards Manufacturing Excellence).

A day of life of.

• Lead the Safety Culture and conditions for a Safe Working Environment. Check and enforce personnel hygiene & safety procedures
• Ensure that Semi Finish Good and Finished Goods are consistently manufactured according to standards of quality and relevant manufacturing instructions (compliance).
• Ensure that the working areas are kept clean and are maintained in working order including all installations in accordance to Nestlé Good Manufacturing Practices (NGMP)
• Manage Production effectively through operational reviews and use Standard Routines to ensure sustainable results.
• Organizing & delegating assignments to the team members, assessing and evaluating the work performance of the teams
• Ensure constant dialogue with relevant stakeholders (line shift teams, Production Manager, Maintenance, Unions, functional representatives on the line)

What will make you successful

• + Bachelor (S-1) Majoring Food Technology or Technical/Engineering
• + 2-5 year experience in a functional role in Food industry - Having Experience in managing and engaging / motivating people
• + Ability to positively confront and effectively deal with non-compliance,
• + Ability to maintain a safe working environment through effective housekeeping and adherence to safety practices.
• + Ability to ensure smooth operation through effective staff management and deployment Ability to set effective and challenging objectives

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .

Job Description

Additional Information
Job Number
Job Category Property Leadership
Location Jl. Pollux Chadstone Superblock JL, Cibarusah Pasirsari, Cikarang Kabup, Indonesia
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
Note: Position is based at Four Points by Sheraton Cikarang. Location information will be updated once the location code is available in the system.
HOTEL DESCRIPTION
Four Points by Sheraton Cikarang features 238 guestrooms and suites and offers an all-day dining restaurant, café and bar, as well as a fitness center and function room, providing approximately 170 sqm of event space.
Strategically located in the heart of the Cikarang industrial corridor, the hotel is situated directly opposite the West Cikarang Toll Gate along the Jakarta-Cikampek Toll Road, providing convenient access to Jakarta, Karawang, and Bandung. The hotel is integrated with Pollux Chadstone Mall within a mixed-use development comprising four residential towers above a multi-level retail podium.
The hotel is located approximately 10 km from Cikarang Station and 70 km from Soekarno-Hatta International Airport. Nearby attractions include Delta Silicon Industrial Park, Cikarang Dry Port, Jababeka Golf & Country Club, and AEON Mall Deltamas.
Renovations will be carried out in phases and remaining are expected to be fully completed by Q1 2029.
JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Indonesia as a Hotel Manager, preferably with pre-opening/ conversion experiences. Candidate is required to be proficient in communicating in Bahasa Indonesia.
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.