Global Technical Support Engineer — Life Sciences

Esco; Kepulauan Riau; On-site; IDR 249.833.000 - 416.390.000; Full time

Job summary

A global life sciences company in Indonesia is seeking a Technical Support professional to handle customer complaints, assist service engineers, and ensure compliance with industry standards. The ideal candidate will have a degree in Electrical or related fields, along with solid problem-solving and English communication skills. This role offers a dynamic environment with opportunities for growth and collaboration.

Qualifications

• 1 to 2 years of experience in technical support.
• Fresh graduates with relevant experience are welcome.
• Strong work ethic and responsibility.

Responsibilities

• Handle and resolve technical complaints promptly.
• Provide remote assistance for technical issues.
• Report recurring issues to management.
• Collaborate with teams to implement corrective actions.
• Ensure compliance with relevant ISO standards.

Skills

Technical support

Problem solving

Interpersonal skills

MS Office proficiency

English communication

Education

Diploma or Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering

Job description

A global life sciences company in Indonesia is seeking a Technical Support professional to handle customer complaints, assist service engineers, and ensure compliance with industry standards. The ideal candidate will have a degree in Electrical or related fields, along with solid problem-solving and English communication skills. This role offers a dynamic environment with opportunities for growth and collaboration.