Global Support Engineering Manager - Lead & Grow

Canonical; Emea; Remote; IDR 994,859,890 - 1,326,479,854; Full time

Benefits offered by this job

Personal learning budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Opportunity to travel to meet colleagues

Job summary

A tech firm specializing in open source software is seeking a Support Manager to oversee Cloud and Devices Support groups. The role requires leadership in technical support, ensuring customer satisfaction, and managing team development. Candidates should have extensive Linux CLI experience, strong communication skills, and a proven record in support organizations. The position offers a distributed work environment and development opportunities.

Qualifications

• Experience in support organizations is required.
• Proven track record of high customer focus under pressure.
• Hands on experience with Canonical's products preferred.

Responsibilities

• Manage a professional support team, focusing on skills development.
• Ensure customer cases are responded to within SLA.
• Drive continuous improvement in support service delivery.

Skills

Extensive CLI experience with Linux

Leadership experience

Fluency in English and another language

Excellent communication skills

Experience with OpenStack or Public Cloud

Job description

A tech firm specializing in open source software is seeking a Support Manager to oversee Cloud and Devices Support groups. The role requires leadership in technical support, ensuring customer satisfaction, and managing team development. Candidates should have extensive Linux CLI experience, strong communication skills, and a proven record in support organizations. The position offers a distributed work environment and development opportunities.