Global Logistics Customer Support Specialist

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Shift allowance

OT compensation

Holiday pay

BPJS Kesehatan & BPJS Ketenagakerjaan

Career development

Comprehensive onboarding

Global logistics exposure

Job summary

amIT Global Solutions Sdn Bhd is seeking a customer service professional to join our Indonesian operations in Yogyakarta on a full-time, on-site basis. You will handle inquiries via Phone/Voice, assist with shipment tracking, and resolve logistics-related issues with accuracy and care.

Fresh graduates are welcome, with English proficiency at C1/C2. You will maintain detailed records, participate in training, and work rotating shifts including weekends and public holidays.

Qualifications

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• Experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1/C2 (reading, writing, listening, and speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Minimum typing speed of 50 WPM.
• Willing to work onsite (WFO) at TPID Yogyakarta and relocate if needed.
• Available to work rotating shifts, weekends and public holidays; able to join immediately.

Responsibilities

• Handle customer inquiries through Phone/Voice.
• Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Skills

Customer service

English proficiency

Attention to detail

Problem solving

Communication

Typing speed 50 WPM

Education

Diploma or Bachelor's degree

Job description

amIT Global Solutions Sdn Bhd is seeking a customer service professional to join our Indonesian operations in Yogyakarta on a full-time, on-site basis. You will handle inquiries via Phone/Voice, assist with shipment tracking, and resolve logistics-related issues with accuracy and care.

Fresh graduates are welcome, with English proficiency at C1/C2. You will maintain detailed records, participate in training, and work rotating shifts including weekends and public holidays.