Global Logistic Customer Support (EN) - Yogyakarta

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

High basic package

Performance incentives & project allow

Shift allowance

Overtime allowance

Holiday pay

BPJS Kesehatan & BPJS Ketenagakerjaan

Career growth opportunities

Comprehensive training and development

Global logistics project

Job summary

amIT Global Solutions Sdn Bhd is hiring for English Customer Care - Global Logistics Project to support an international cross-border logistics project. If you're comfortable communicating in English, enjoy solving problems, and are looking for a career growth opportunity, we'd love to meet you!

As an English Customer Care, you will assist customers with cross-border logistics and shipment-related inquiries.

Qualifications

• Fluent English proficiency will be assessed during recruitment.
• Detail-oriented with good analytical and problem-solving skills.
• Strong communication skills and the ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via Call.
• Provide updates on shipment status and delivery progress.
• Investigate issues using internal systems and coordinate resolutions.
• Process claims, re-delivery requests, and other after-sales support.
• Document every customer interaction and update case statuses in the system.
• Communicate professionally to resolve customer concerns and escalate when needed.
• Meet quality, productivity, and service standards.
• Participate in daily briefings and training sessions.

Skills

English proficiency

Attention to detail

Problem solving

Communication skills

Adaptability

Education

Associate or bachelor's Degree

Job description

Looking for a job where you can help people with a competitive salary and in a global working environment

We're hiring English Customer Care - Global Logistics Project to support an international cross-border logistics project. If you're comfortable communicating in English, enjoy solving problems, and are looking for a career growth opportunity, we'd love to meet you!

What You'll Do

As an English Customer Care, you will assist customers with cross-border logistics and shipment-related inquiries. This role focuses on delivery and logistics support, not product sales or e-commerce selling.

Your responsibilities include:

• Respond to customer inquiries via Call.
• Assist customers by providing updates on shipment status, delivery progress, delays, lost packages, damaged items, and other logistics-related concerns.
• Investigate customer issues using internal systems and coordinate the appropriate resolution based on company procedures.
• Process claims, re-delivery requests, and other after-sales support related to shipping services.
• Accurately document every customer interaction and update case statuses in the internal system.
• Communicate professionally and empathetically while helping customers resolve their concerns.
• Escalate complex cases to the appropriate internal team when necessary.
• Meet quality, productivity, and service performance standards.
• Participate in daily briefings, training sessions, and quality reviews.

Who We're Looking For

• Associate or bachelor's Degree in any major.
• Fresh graduates are welcome to apply.
• Experience in Customer Service, BPO, Logistics, E-commerce, or related industries is a plus, but not required.
• Fluent English proficiency (reading, writing, listening, and speaking), will be assessed during the recruitment process.
• Comfortable communicating professionally in English.
• Detail-oriented with good analytical and problem-solving skills.
• Comfortable working in a fast-paced environment.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Open to relocation if currently living outside Yogyakarta.
• Flexible to work rotational shifts, weekends, and public holidays when required.
• Available to start by the end of September 2026.

What You'll Get

• High basic package
• Monthly performance incentives & project allowance
• Shift allowance
• Overtime allowance
• Holiday pay
• BPJS Kesehatan & BPJS Ketenagakerjaan
• Internal career growth opportunities
• Comprehensive training and development
• Opportunity to work on a global logistics project

Why Join Us

• Build your career in an international customer service environment.
• Gain valuable experience supporting global logistics operations.
• Supportive team and structured training.
• Excellent opportunity for fresh graduates to develop professional English communication skills.