General Manager - Raffles Jakarta

PT Accor Advantageplus; Jakarta Utara; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading luxury hotel chain in Jakarta is seeking an experienced General Manager to lead operations and uphold the highest standards of service. You will leverage your leadership and people skills to cultivate a high-performing culture, ensuring exceptional guest experiences while driving business growth. This role demands a strategic thinker with a commitment to continuous learning and innovation, fostering relationships with both staff and owners. The ideal candidate has prior experience in a luxury setting and a passion for developing teams.

Benefits

Diversity and Inclusion initiatives

Professional development opportunities

Qualifications

• Experience as a General Manager in a luxury hotel.
• Strong people skills with a focus on service and quality culture.
• Ability to manage owner relations and foster positive environments.

Responsibilities

• Lead hotel operations with a commitment to excellence.
• Develop strategies for revenue and guest satisfaction.
• Inspire team growth and development through mentoring.

Skills

Leadership

Guest service

Strategic thinking

Relationship building

Entrepreneurial spirit

Education

Professional qualifications in hospitality management

Strong educational background

Job description

Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.
Raffles is progressively shaping the future of luxury hospitality, focusing on employee journey and growth.

Job Description

You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.

Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.

A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.

In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.

As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.

Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.

Key Behaviours and Responsibilities:

• Act with an open mindset: Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
• Demonstrate explicit knowledge and awareness of company standards as an integral role model.
• Build quality relationships with the management team.
• Create an environment that encourages innovation, challenges traditional thinking, and fosters a 'speak-up' culture.

Create positive impact working with others: Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.

• Strive for guest/client satisfaction: Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
• Consistently deliver excellence: Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.
• Enable team success: Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
• Create clarity: Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
• Inspire for top performance: Lead with passion and integrity, motivate and inspire others to achieve their best.

Qualifications

• Prior experience in a luxury hotel General Manager position.
• Strong educational background with professional qualifications and a continuous learning mindset.
• Proven track record of building a strong service, and quality culture.
• Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
• Experience in managing owner relations.
• Demonstrated leadership, organizational, and interpersonal skills.
• Strategic thinker with excellent communication and presentation skills.
• Displays a strong entrepreneurial spirit.
• Bottom-line oriented with a focus on quality guest service and team-building.
• Creative and innovative mindset.
• Ability to collaborate and work in a fast-paced environment.
• Excellent sense of prioritization and time management.
• Professional demeanor and strategic orientation.
• Engaging, friendly, and charismatic with a natural ability to connect with guests.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture.

All Applicants must be legally entitled to live and work in Indonesia.