General Manager Operations - Retail

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading company specializing in retail services is seeking a strategic Operations Manager to oversee daily operations across Indonesia. The successful applicant will be responsible for operational execution, financial targets, and leading a team. A collaborative environment and opportunities for professional growth await, along with a competitive compensation package and flexible working options.

Benefits

Flexible working arrangements

Opportunities to collaborate with international teams

Qualifications

• 8+ years of experience in managing retail operations.
• Proven expertise in revenue management and strategic decision-making.
• Skills in stakeholder engagement and cross-functional collaboration.

Responsibilities

• Ensure effective execution of operational strategies across all sites.
• Oversee daily operations while maintaining quality and efficiency.
• Lead and develop a multi-tiered team, promoting accountability and innovation.

Skills

Analytical and customer-focused

Interpersonal skills

Communication skills

Data optimization

Stakeholder engagement

Education

Bachelor's degree in Business Management, Operations, or related field

Tools

Microsoft Office

Job description

• Exposure to a Multinational Company
• Be part of a collaborative and innovative professional community.

About Our Client

Our client specializes in providing high-quality retail services, capturing meaningful moments for its customers while continually enhancing its offerings. With a strong focus on growth and customer satisfaction, it strives to expand its reach and deliver exceptional photography experiences to more people.

Job Description

• Ensure effective execution of operational strategies across all sites, aligning with overarching business objectives and continuously identifying areas for improvement through market trends and performance analysis.
• Oversee daily operations across multiple service categories, maintaining high levels of quality and efficiency through scalable, adaptable processes that support long-term strategic goals.
• Own revenue performance by setting financial targets, driving new income streams, and using data insights to shape and refine ongoing business strategies.
• Cultivate strong relationships with partners and key stakeholders, working collaboratively to identify growth opportunities, improve service delivery, and maintain alignment with national priorities.
• Lead and develop a multi-tiered team, promoting a culture of accountability, innovation, and strategic focus, while supporting employee development through training and recognition programs.
• Track and enhance key operational KPIs while ensuring full compliance with safety, labor, and regulatory standards. Proactively resolve operational challenges with strategic, forward-looking solutions.
• Focus on delivering exceptional customer experiences by leveraging feedback and data to refine service offerings, and introducing innovative technologies that support long-term business growth.

The Successful Applicant

• Holds a bachelor's degree in Business Management, Operations, or a related field
• 8+ years of experience in managing retail operations which includes workforce planning & optimization, and managing large-scale operations across Indonesia
• Proven expertise in revenue management, budgeting, and driving revenue growth, combined with strong financial acumen and strategic decision-making skills to effectively lead regional operations.
• Proficient in Microsoft Office tools
• Skilled in stakeholder engagement and cross-functional collaboration
• Excellent interpersonal and communication skills
• Analytical and customer-focused, an expert at leveraging data to optimize processes, ensure compliance, and deliver exceptional guest experiencesacross multiple locations.

What's on Offer

Join a multinational company with a global footprint, offering opportunities to collaborate with international teams and participate in regional meetings. Experience a dynamic and engaging work environment where each day presents new challenges and fresh perspectives. This client-facing role enables you to build strong relationships with high-end clients and luxury hospitality partners, boosting your professional growth and expanding your network. Enjoy flexible working arrangements that support a healthy work-life balance and adapt to your needs.