General Manager (Hospitality)

PT BLANKA JAYA INDONESIA; Sleman; On-site; IDR 450,000,000 - 550,000,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations at a vibrant day club in Sleman. This role is crucial for ensuring exceptional guest experiences, managing F&B operations, and driving business growth. With a focus on hospitality and event management, the General Manager will maintain high standards of service and brand reputation. The venue, inspired by Bali, offers a unique blend of dining and entertainment, making it an exciting opportunity for a passionate leader. If you thrive in a fast-paced environment and have a knack for customer service, this is the perfect role for you.

Qualifications

• 10+ years of experience in F&B management, preferably in high-volume venues.
• Strong leadership and team management skills are essential.

Responsibilities

• Oversee all food and beverage operations to ensure exceptional service.
• Develop strategies to improve revenue, profitability, and efficiency.

Skills

Leadership

Communication Skills

Event Management

Problem-Solving

Customer Service Excellence

Team Management

Adaptability

Education

Bachelor's degree in Hospitality

Bachelor's degree in Business

Job description

Medor is a leading recruitment partner in Indonesia and Asia-Pacific, bringing over a decade of experience. We specialize in finding top talent that aligns with company culture and expectations, utilizing thorough assessments to ensure the best fit. Our expertise covers all hiring levels across industries such as IT, construction, logistics, and finance.

About the Customer:

The client is a vibrant day club and social venue in Sleman, Yogyakarta, established in 2022. With a Bali-inspired, semi-outdoor design, it features a pool, live DJs, and a diverse menu. The venue hosts a variety of events, from weddings to music performances, offering a unique blend of dining and entertainment in Yogyakarta.

Job Summary:

The General Manager will oversee the day-to-day operations of the venue. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing day-to-day F&B operations, leading staff, and driving business growth. With a strong background in hospitality, event management, and food & beverage services, the General Manager will play a key role in maintaining high standards of service, profitability, and brand reputation.

Responsibilities:

1. Manage and oversee all food and beverage operations to ensure exceptional service and product quality.
2. Lead, motivate, and train the F&B team to deliver a premium guest experience.
3. Develop and implement strategies to improve revenue, profitability, and operational efficiency.
4. Monitor and control inventory, ordering, and cost management for the F&B department.
5. Collaborate with the marketing team to plan and execute promotions, events, and special offers.
6. Ensure compliance with health, safety, and sanitation regulations.
7. Handle customer feedback, resolve any issues, and maintain high satisfaction levels.
8. P&L responsibilities: Prepare reports on sales, expenses, and staff performance for senior management.
9. Lead a team of marketing and sales professionals.

Requirements:

1. Bachelor’s degree in Hospitality, Business, or related field.
2. Minimum 10 years of experience in F&B management, preferably in resorts, beach clubs, or high-volume venues.
3. Strong leadership and team management skills.
4. Excellent communication (English & Bahasa Indonesia) and interpersonal skills.
5. Proven track record in event management and customer service excellence.
6. Strong leadership with the ability to manage multicultural teams.
7. Creative problem-solving and adaptability in a fast-paced environment.
8. Passion for hospitality, entertainment, and guest-focused mindset.
9. Outgoing, energetic personality with a keen eye for detail.
10. Willingness to work flexible hours, including weekends and holidays.