General Manager

PT Hanielshen Taddeo Anugerah (Hanielshen Group); Jawa Barat; On-site; IDR 900,000,000 - 1,800,000,000; Full time

Job summary

Chanaya Resort in Indonesia is seeking a General Manager to translate the owner's vision into actionable priorities and measurable targets. You will lead Chanaya Resort, Soeji, and Rumpun, driving cross-functional collaboration and ensuring superior guest experiences across Rooms, F&B, and ancillary services.

You will be responsible for developing annual plans, budgets, and strategic initiatives, while overseeing revenue management, occupancy, and profitability.

Qualifications

• 8–10 years in hospitality industry.
• 3–5 years in a senior leadership role as GM or equivalent.
• Proven experience managing a hotel/resort operation with significant F&B exposure.

Responsibilities

• Take overall accountability for financial and commercial performance.
• Develop and execute annual business plans, budgets, forecasts, and strategic initiatives.
• Own key metrics including revenue, occupancy, ADR, RevPAR, F&B revenue, GOP, operating costs, and profitability.
• Lead the management team and ensure cohesive operation across all departments.
• Establish SOPs, service standards, quality controls, and operational systems.

Skills

Leadership

Strategic planning

Revenue management

P&L management

Team development

Analytical skills

Decision making

English proficiency

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

PMS

POS

Revenue management software

Job description

As General Manager, you will have overall accountability for the strategic, commercial, operational, and organizational performance of Chanaya Resort, Soeji, and Rumpun. You will translate the Owner's vision and business strategy into clear priorities, measurable targets, disciplined execution, and sustainable business results. You will lead the management team, drive cross-functional collaboration, strengthen organizational capabilities, and continuously challenge the business to perform better.

Key responsibilities

• Take overall accountability for the financial and commercial performance of Chanaya's businesses
• Develop and execute annual business plans, budgets, forecasts, and strategic initiatives
• Own key business metrics including revenue, occupancy, ADR, RevPAR, F&B revenue, GOP, operating costs, and profitability
• Identify opportunities to increase revenue, improve margins, optimize costs, and maximize asset utilization
• Establish clear departmental targets and ensure accountability for results
• Regularly report business performance, key issues, opportunities, and action plans to Ownership
• Lead the overall operation of Chanaya Resort, Soeji, and Rumpun and ensure all business units operate cohesively under one overall commercial and service strategy
• Maintain high standards across Rooms, F&B, Guest Services, Housekeeping, Engineering, Security, Spa/Wellness, Events, and supporting functions
• Establish, implement, and continuously improve SOPs, service standards, quality controls, and operational systems
• Lead the commercial direction of the property and develop strategies to improve occupancy, ADR, RevPAR, F&B revenue, events, group business, and ancillary revenue
• Take ownership of the complete guest journey and overall customer experience
• Lead, coach, and develop the management team to achieve organizational and departmental targets
• Work closely with Ownership on the development and execution of strategic projects and new business initiatives

About you

• Minimum 8-10 years of experience in the hospitality industry
• Minimum 3-5 years in a senior leadership position, preferably as General Manager, Hotel Manager, Resort Manager, or equivalent
• Proven experience managing a hotel/resort operation with significant F&B exposure
• Strong understanding of hospitality P&L, budgeting, forecasting, revenue management, cost control, and commercial strategy
• Demonstrated track record of improving revenue, profitability, operational efficiency, and guest satisfaction
• Strong leadership and people-development capabilities
• Excellent decision-making, analytical, and problem-solving skills
• Fluent in English and Bahasa Indonesia
• Strong digital literacy and familiarity with hospitality technology, PMS, POS, revenue management, and business reporting systems
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred