GENERAL MANAGER

PT Fitness First Indonesia; Jakarta Utara; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading fitness club operator in Jakarta Utara seeks a Club Manager to oversee operations, driving growth in memberships and revenue while ensuring exceptional service. The ideal candidate has a bachelor's degree, over 5 years of experience in the fitness industry, and strong leadership skills. This role offers the opportunity to influence club success and foster an engaging environment.

Qualifications

• 5+ years fitness & health/service/retail experience with team management.
• Excellent knowledge of industry and operational challenges.
• Ability to communicate in English and Bahasa.

Responsibilities

• Lead & manage overall Club business and team.
• Ensure excellent member service delivery.
• Develop business by building relationships with members.

Skills

Leadership skills

Influencing skills

Communication skills

Relationship building

Education

Bachelor's Degree

Job description

Assist the Club Manager in driving the continuous growth of the club, both in terms of membership numbers and revenue per member, while enhancing the club’s brand and maintaining excellence in the local and national fitness market. This role contributes to strengthening the brand and increasing total club revenues through multiple channels, working collaboratively with the team to achieve shared goals.

Key Responsibilities

• Lead & manage the overall Club business and team to deliver specific KPIs & budgets
• Take overall responsibility for attracting, recruiting, developing, retaining and engaging the right people at club level to deliver business results
• Club budget and company’s objectives and KPIs
• Manage the day to day operations of the Club ensuring the Club delivers operating excellence
• Ensure the delivery of an excellent member service
• Develop the business actively by building strong relationships with members and build new lead generation plan and identify new business opportunities
• Provide strong leadership which role models company values, demonstrates cultural awareness and maintains high personal visibility within the Club

Requirements

• Candidate must possess at least Bachelor's Degree in any field
• 5+ years fitness & health/service/retail experience ideally with previous experience of leading and managing a team
• Good leadership skills with successful track record of developing people and spotting talent
• Excellent knowledge of industry and operational challenges
• Able to deliver real improvement – able to get things done, strong influencing skills
• Good communication skills with all levels of the business
• Ability to communicate both verbally and writing in English as well as in Bahasa
• Strong desire and ability to motivate and inspire people and teams

Fitness First is the largest fitness club operators in Asia, with 11 clubs across Indonesia.