General Manager

PT. PUTRI GUNDALING INDAH; Berastagi; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading hotel in Berastagi is seeking a General Manager to oversee daily operations and enhance guest satisfaction. This key leadership role involves managing staff, ensuring high service standards, and developing marketing strategies, set in a beautiful highland locale with opportunities for personal growth and collaboration with supportive ownership.

Benefits

Staff accommodation at one of the villas

Opportunity to shape the direction of a unique hotel property

Direct collaboration with supportive ownership

Qualifications

• 6+ years of experience as a Hotel General Manager or in a senior operations role.
• Strong knowledge of restaurant and banquet operations.
• Fluent in Bahasa Indonesia; English proficiency is advantageous.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, and events.
• Manage the restaurant's operations and staff coordination.
• Lead and motivate staff to maintain high service standards.

Skills

Leadership

Customer Service

Financial Acumen

Communication

Tools

PMS

POS

Microsoft Office

Job description

Job Title: General Manager – Hotel in Berastagi, Medan
Location: 6.5Ha, Berastagi, North Sumatra

Rooms: 105 Rooms
Job Type: Full-Time
Reports To: Owner

About the Hotel:
Our hotel in the heart of Berastagi offers a refreshing highland escape just outside of Medan. Surrounded by scenic mountain views and cool air, the property combines warm local hospitality with modern comforts. The hotel features well-appointed guest rooms, a full-service restaurant, multiple meeting halls, and a beautiful ballroom for events and celebrations. We are currently seeking an experienced General Manager to lead our team and oversee all aspects of operations, from guest services to events.

Job Summary:
The General Manager will be responsible for the overall success of the hotel, with a hands-on role in day-to-day operations, team management, and guest satisfaction. This includes leading the restaurant team and overseeing events in our meeting halls and ballroom. You’ll work closely with the owner to drive performance, maintain high service standards, and grow the hotel’s reputation as a premier destination in Berastagi.

Key Responsibilities:

Oversee daily hotel operations across front office, housekeeping, F&B, maintenance, and event services

Ensure smooth operation of the restaurant, including service quality, staffing, and menu coordination with the kitchen team

Manage and coordinate events in the hotel’s meeting halls and ballroom, from weddings to corporate functions

Maintain excellent guest satisfaction and respond to feedback professionally and promptly

Lead and motivate staff, creating a culture of accountability, warmth, and hospitality

Monitor budgets, control costs, and work toward revenue growth targets

Execute marketing strategies to promote the hotel’s services and event spaces

Ensure all departments meet cleanliness, safety, and service quality standards

Report directly to the owner with regular updates and strategic insights

Qualifications:

6+ years of experience as a Hotel General Manager or in a senior hotel operations role

Proven leadership and team development skills

Strong knowledge of restaurant and banquet operations

Excellent customer service and communication skills

Financial acumen with experience managing budgets, forecasts, and cost controls

Proficient in hotel systems (PMS, POS) and Microsoft Office

Fluent in Bahasa Indonesia; English proficiency is an advantage

Experience in North Sumatra or the hospitality industry in similar regional markets is a plus

What We Offer:

Staff accommodation at one of the villas

Opportunity to lead and shape the direction of a unique hotel property

Direct collaboration with supportive ownership

A meaningful role in one of North Sumatra’s most beautiful and visited destinations

How to Apply:
Please submit your resume and a brief cover letter explaining your experience for the role to the job post.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a general manager?

How would you rate your English language skills?

How many years' experience do you have with forecasting for businesses?

Which of the following languages are you fluent in?

Which of the following Microsoft Office products are you experienced with?

How many years of hotel management experience do you have?