Garda Siaga & Recovery Analyst

Asuransi Astra; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurance company is looking for a Garda Siaga & Recovery Analyst in Jakarta. Responsibilities include conducting surveys, analyzing operational processes, and monitoring emergency assistance services. Candidates should have a Bachelor's in Mechanical or Industrial Engineering and a passion for the automotive field. Fresh graduates are encouraged to apply.

Qualifications

• Minimum education of Bachelor (S1) in Mechanical/Industrial Engineering.
• Passion or interest in the automotive field is preferred.
• Experience in direct auditing at workshops is a plus.
• Maximum work experience of 3 years.
• Fresh graduates are welcome.

Responsibilities

• Conduct surveys and provide proposals related to operational and service quality.
• Analyze and suggest improvements for operational processes.
• Implement Project Improvement within the MV Operation team.
• Monitor and analyze Garda Siaga services.
• Garda Siaga services include 24-hour emergency assistance for customers in road troubles.

Skills

Analytical skills

Interest in automotive

Education

Bachelor's degree in Mechanical/Industrial Engineering

Job description

Garda Siaga (GASI) & Recovery Analyst Bertanggung Jawab

• Melaksanakan kegiatan survei serta memberikan usulan yang berkaitan dengan operasional dan kualitas layanan Garda Siaga.
• Menganalisis dan memberikan usulan perbaikan terhadap proses operasional.
• Melaksanakan Project Improvement di dalam tim MV Operation.
• Melakukan monitoring dan menganalisa layanan Garda Siaga.
• Layanan Garda Siaga: Layanan bantuan darurat 24 jam yang siap membantu pelanggan saat mengalami kendala di jalan (seperti mogok, ban kempis, kunci tertinggal, atau kecelakaan), layanan ini mencakup Emergency Roadside Assistance (ERA).

Minimum Qualifications

• Minimal pendidikan Sarjana (S1): Teknik Mesin/Industri
• Memiliki passion atau ketertarikan dalam bidang otomotif lebih diutamakan
• Terbiasa melakukan audit langsung di bengkel menjadi nilai tambah
• Maksimal pengalaman bekerja 3 tahun
• Fresh graduate are welcome