Gamlaa - Director - Operations

Gamlaa; Metro; On-site; IDR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Director of Operations to lead its national delivery and execution engine. This high-impact role involves strategic partnerships, managing multi-city operations, and ensuring quality in project delivery. You will work closely with the CEO to design scalable operational strategies and implement performance metrics. Join a fast-growing, purpose-driven team that values initiative and ownership, and make a significant impact on the future of green environments in workplaces. If you are a builder and systems-thinker ready to take on complex challenges, this opportunity is perfect for you.

Qualifications

• 10-15 years of experience in operations management, ideally in interior landscaping.
• Proven track record in managing multi-city operations and distributed teams.

Responsibilities

• Lead end-to-end execution of interior landscaping projects from planning to installation.
• Oversee day-to-day operations across 10+ cities ensuring quality and speed.

Skills

Project Leadership

Service Operations

Supply Chain Management

Process Optimization

Team Building

Technology Enablement

Analytical Thinking

Stakeholder Management

Education

Bachelor's degree in Engineering, Architecture, Horticulture

MBA or equivalent post-graduate qualification

Tools

CRMs

audit dashboards

Job description

Company Overview

Gamlaa is India's leading interior landscaping company, operating across 10 cities with 350+ enterprise clients. We design, install, and maintain green environments that transform workspaces and elevate wellbeing. Our portfolio spans corporate offices, campuses, premium real estate, and hospitality spaces.

With over 50 million sq. ft. of workspace greened, we're building the green infrastructure of the future. Through biophilic design, we're making India's built environments healthier, more productive, and more human.

About the Role

As Director of Operations, you'll be responsible for leading Gamlaa's national delivery, service, and execution engine. You'll work closely with the CEO and leadership team to oversee large- scale project rollouts, post- installation services, supply chain management, and regional operations across cities. This is a high- impact leadership role for a builder and systems- thinker who can operate at both strategic and execution levels in a fast- paced environment.

What You'll Do
Strategic Operations & Scale

- Partner with the CEO to drive expansion plans, new city launches, and strategic partnerships.

- Oversee day- to- day operations across 10+ cities, ensuring consistency, quality, and speed of execution.

- Design and implement scalable operational strategies, SOPs, and workflows aligned with growth goals.

- Set up KPIs and performance dashboards to track and drive operational excellence.
Project Management & Delivery

- Lead end- to- end execution of interior landscaping projects - from planning, site readiness, and procurement to installation.

- Standardize project delivery workflows for seamless coordination between design, sales, and ops.

- Ensure timely and high- quality execution through efficient resource allocation
Plant Care Services & Maintenance (AMC) Operations

- Establish service standards and SOPs for ongoing plant care and post- installation support.

- Manage and scale AMC teams including horticulturists, supervisors, and field staff.

- Conduct regular quality audits and training to ensure service excellence.
Systems, Tools & Process Excellence

- Implement CRMs, trackers, and audit dashboards to drive operational visibility and service accountability.

- Conduct quality audits and scale process improvements across cities to ensure consistency and reduce variability.
Cost Management & Operational Efficiency

- Identify inefficiencies across project and service functions and lead cost optimization initiatives.

- Own budgets across operations and develop scalable workflows that reduce overhead while enabling growth.
Team Leadership & Development

- Lead and mentor a multi- layered team including city leads, project managers, and service staff.

- Build regional leadership capabilities through structured reviews, capability- building, and performance- driven culture.

Educational Qualifications

- Bachelor's degree in Engineering, Architecture, Horticulture, or a related field.

- MBA or equivalent post- graduate qualification preferred - especially with a focus in Operations, Supply Chain, or General Management.

Professional Experience

- 10- 15 years of experience in operations management, ideally in: Interior landscaping, Facility management, Real estate services, Interior contracting, High- touch B2B service industries

- Proven track record in managing multi- city operations and distributed teams.

- Experience across project execution, service delivery, and supply chain/procurement functions.

Core Skills & Competencies

- Project Leadership - Skilled at driving complex, high- stakes projects with end- to- end accountability.

- Service Operations - Deep understanding of AMC models, SLAs, and high- touch service excellence.

- Supply Chain Management - Strong in procurement planning, vendor management, and multi- city logistics.

- Process Optimization - Experience building scalable SOPs and streamlining operational workflows.

- Team Building - Adept at hiring, mentoring, and managing cross- functional teams across regions.

- Technology Enablement - Comfortable with CRMs, dashboards, and audit tools for operations.

- Analytical Thinking - Data- driven mindset with the ability to translate metrics into decisions.

- Stakeholder Management - Strong cross- functional coordination with internal teams, vendors, and clients.

Why Join Gamlaa?

Operate at the core of business and leadership, directly supporting the founder/CEO.

Work on the company's most strategic challenges and gain a 360- view of startup building.

Fast- growing, purpose- driven team with high velocity and zero bureaucracy.

Culture that celebrates initiative, learning, and ownership.

Diversity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law tic protected by law.