Game Store Lead

PT Realma Vestama Nusantara; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A gaming retail company in Jakarta Utara is seeking a Game Store Lead to oversee daily operations and ensure exceptional customer service. The ideal candidate has experience in management, understands the gaming industry, and possesses strong leadership and communication skills. This role requires a degree in management or a related field, and the ability to work flexible hours. Join us in driving the performance of our store to the next level.

Qualifications

• Minimum 2–3 years of experience as a Supervisor or Store Manager (preferred).
• Understanding of the gaming industry.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Lead and motivate your team to deliver the best customer experience.
• Oversee store operations, cleanliness, and safety according to SOP.
• Monitor and analyze sales performance (daily, weekly, monthly).
• Handle customer complaints quickly and professionally.
• Manage stock, supplies, and store assets.
• Coordinate with marketing for campaigns, promos, and local events.
• Prepare and submit reports on sales, expenses, and inventory.

Skills

Leadership

Customer service

Attention to detail

Communication skills

Proficient in Excel/Spreadsheets

Education

Diploma/Bachelor’s degree in Management, Business, Hospitality, or related fields

Job description

Are you passionate about gaming and ready to lead an amazing team?

We’re looking for a Game Store Lead who can ensure smooth daily operations, deliver top-notch customer service, and drive our store’s performance to the next level.

Job Responsibilities

Lead and motivate your team to deliver the best customer experience.

Oversee store operations, cleanliness, and safety according to SOP.

Monitor and analyze sales performance (daily, weekly, monthly).

Handle customer complaints quickly and professionally.

Manage stock, supplies, and store assets.

Coordinate with marketing for campaigns, promos, and local events.

Prepare and submit reports on sales, expenses, and inventory.

Requirements

Diploma/Bachelor’s degree in Management, Business, Hospitality, or related fields.

Understanding of the gaming industry.

Minimum 2–3 years of experience as a Supervisor or Store Manager (preferred).

Strong leadership, detail-oriented, and excellent communication skills.

Proficient in Excel/Spreadsheets.

Willing to work shifts, including weekends and public holidays.

Experience managing events or community activities will be preferred.

About Us

Realma Vestama Nusantara (RVNU) partners with capital owners to maximize their investments in SMEs through comprehensive and careful guidance. Our vision is to foster prosperity within the RVNU community by leveraging the contributions of each member. We have scaled various businesses across multiple sectors, including retail, entertainment, education, food and beverage, and consulting.