Fullstack Developer

NTT America, Inc.; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Managed Services Engineer (L1) to monitor client IT infrastructure and ensure services stay operational. You will identify incidents, investigate first-line tickets, and resolve issues per SOPs while contributing to continuous improvement.

You will be involved in monitoring, incident resolution, and knowledge sharing, with opportunities to support projects and disaster recovery activities as needed.

Qualifications

• Bachelor’s degree in information technology or related field.
• Experience with ITSM ticketing and incident management.
• Familiarity with VPNs and firewall technologies.
• Willingness to work extended hours when required.
• Ability to communicate and collaborate across cultures.

Responsibilities

• Monitor client infrastructure and resolve incidents.
• Investigate first-line tickets and determine root causes.
• Follow SOPs and update knowledge bases.
• Coordinate with teams for incident resolution and changes.
• Identify optimization and automation opportunities.
• Support disaster recovery tests when needed.

Skills

Networking basics

ITSM processes

VPN and firewalls

Ticket handling

Cross-cultural skills

Root cause analysis

Education

Bachelor's IT/Computing

Tools

Pulse Secure VPN

Juniper

Palo Alto

Fortinet

Cisco Nexus

ASR/ISR routers

Cisco ACS/ISE

Meraki switches

BGP/OSPF

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You’ll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.

Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.

• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.

• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.

• Good understanding of using ITSM tools and ITSM processes.

• Strong planning skills, considering possible changes and circumstances.

• A strong work ethic, including the capacity to put in longer hours when necessary.

• Adaptability to changing environments.

• A client-focused approach, creating positive client experiences throughout their journey.

• The aptitude to communicate and work across different cultures and social groups.

• Excellent active listening skills, confirming understanding and seeking relevant information.

• A positive outlook and resilience under pressure.

• A bachelor’s degree in information technology/computing or equivalent experience.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.