Full Time IT Support Assistance

Kezia Cipta Gemilang Offset; Kota Semarang; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An innovative company is looking for a motivated IT Helpdesk professional to enhance customer satisfaction through exceptional support. This role involves responding to customer inquiries, troubleshooting software issues, and providing training on the company's SaaS platform. The ideal candidate will possess strong problem-solving skills and a keen attention to detail, ensuring clients receive the best possible service. Join a team that values collaboration and strives to improve the customer experience continuously, making a significant impact in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Strong understanding of SaaS and cloud-based technologies is essential.

Responsibilities

• Respond to and resolve customer inquiries via phone, email, and chat.
• Troubleshoot and diagnose software issues for clients.

Skills

Customer Service

Troubleshooting

Problem-Solving

Communication Skills

Attention to Detail

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

CRM Systems

Ticketing Software

Job description

Job Description:

We are seeking a highly motivated and customer-focused IT Helpdesk to join our team. The ideal candidate will have a strong understanding of software as a service (SaaS) and be able to provide exceptional customer service and technical support to our clients.

Responsibilities:

• Respond to and resolve customer inquiries via phone, email, and chat
• Troubleshoot and diagnose software issues
• Provide support for company's SaaS platform and associated applications
• Maintain accurate and up-to-date customer information in the CRM system
• Collaborate with other teams to resolve complex issues and provide solutions
• Provide training and guidance to customers on how to use the platform
• Continuously strive to improve the customer experience

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong understanding of SaaS and cloud-based technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Familiarity with CRM systems and ticketing software