Senior Industrial Pm: Greenfield & Brownfield Projects

Busana Apparel Group; Sukoharjo; On-site; IDR 1,200,000,000 - 1,800,000,000; Full time

Job summary

Marriott International is seeking a Hotel Manager for Semarang Marriott Hotel, Indonesia. The role leads property operations, drives revenue growth, and ensures guest satisfaction across Front Office, Housekeeping, F&B, and other departments.

Strong leadership and strategic execution are essential. The candidate should have Indonesian work experience with a 2-year or 4-year degree in a related field and extensive experience in management operations.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations.

Responsibilities

• Keeps the operations team focused on guest satisfaction and financial results.
• Ensures service standards align with brand strategy and guest expectations.
• Develops and implements property-wide operations strategies.
• Leads and develops the property operations team.
• Oversees human resources activities and performance reviews.

Skills

Hotel management

Bahasa Indonesia

Pre-opening experience

Strategic leadership

Education

2-year degree in Business Admin./Hotel Mgmt

Bachelor's degree in Business Admin./Hotel Mgmt

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Jl. Pemuda No. 118, Semarang, Indonesia, Indonesia, 50132
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
_Note: Position is based at Semarang Marriott Hotel. Location information will be updated once the location code is available in the system._

**HOTEL DESCRIPTION**
Semarang Marriott Hotel features 270 guestrooms and suites and three food and beverage outlets, including an all-day dining restaurant, lobby lounge, and pool bar, as well as a swimming pool, fitness center, and M Club Lounge. The hotel also offers a ballroom and three meeting rooms, providing a total of 2,120 sqm of event space.
Located within the Pollux Mall Paragon Semarang mixed-use development, the hotel occupies seven dedicated hotel floors above the retail podium (levels 7 to 12), with the lobby located at ground level and directly connected to Pollux Mall Paragon.
The hotel is located approximately 3 km from Semarang Tawang Station and 8 km from Jenderal Ahmad Yani International Airport. Nearby attractions include Semarang City Hall, Lawang Sewu, and the Old City district.
Renovations will be carried out in phases and are expected to be fully completed by Q1 2029.

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

The ideal candidate for this role would have previous work experience in Indonesia as a Hotel Manager, preferably with pre-opening/ conversion experiences. Candidate is required to be proficient in communicating in Bahasa Indonesia.

Education and Experience

• - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.

OR

• - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.