Front Office Supervisor

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Experience the flexibility of working in a fully equipped coworking space or in our beautiful properties around Bali, embracing a fresh environment every day. Both our coworking space and properties’ communal areas are decked out and designed to support meetings, collaboration, and productivity in a relaxed and inspiring setting.

Come enjoy the journey with us and become a Cove Superstar!

Job Title:

Front Office Supervisor

Job Type:

Full Time

Reports To:

Property Manager

Role:

We are seeking a dynamic and experienced Front Office Supervisor to lead our Front Office team in one of our hotels in Bali. In this role, you will be responsible for maintaining a friendly, cheerful, and courteous demeanor at all times.

Main Responsibilities:

1. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
2. Support, assist, and train team members in handling guest inquiries and requests and in resolving guest complaints.
3. Monitor lobby traffic and adjust staffing accordingly.
4. Perform all other duties as requested.
5. Offer timely information about hotel services and facilities to guests.
6. Build strong relationships and liaise with other departments.

Experience and Qualifications Required:

1. Minimum 2 to 3 years work experience as Front Office.
2. Possess a valid Driver's License (SIM A).
3. Proficient in English.
4. Pleasant appearance.
5. Good communication skills.
6. Problem-solving skills.
7. Friendly, Honest, and Detail-oriented.