Front Office Receptionist - Six Senses Uluwatu Bali

IHG Hotels & Resorts; Provinsi Bali; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A hospitality company in Bali is looking for a Front Office Receptionist (Mandarin Speaking) to enhance guest experiences. The role involves greeting guests, performing check-in and check-out procedures, and ensuring guest satisfaction. Applicants should have at least 1-year experience in a hotel role, effective communication in English and Mandarin, and technical skills in MS Office. Ideal for candidates with a hospitality diploma or equivalent experience. Join us and be part of our vibrant team!

Qualifications

• At least 1-year experience in a similar hotel operational setting.
• Basic knowledge of Mandarin or degree in a related field.
• Demonstrated ability to follow guidelines and standards of service.

Responsibilities

• Greet guests on arrival and conduct check-in procedures efficiently.
• Ascertain guest satisfaction and handle check-out processes.
• Maintain a balanced bank and reconcile transactions at shift's end.
• Conduct procedures involved in providing guest in-room amenities.
• Ensure cleanliness and good working condition of equipment.

Skills

Fluent in English

Active Mandarin speaker

Technical skills in MS Office

Familiar with POS, PMS, CRM platforms

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Job description

As Front Office Receptionist (Mandarin Speaking), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English; Active Mandarin speaker
• Has basic knowledge of the Mandarin language or a degree in a related field.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist (Mandarin Speaking) at Six Senses Uluwatu Bali. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Six Senses Uluwatu Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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