Front Office Manager

Location: Seminyak, Bali
Experience: Minimum 3 years in a similar role within hospitality
Availability: Full-time

We're Hiring: Front Office Manager

Welcome to Hygge Hotel & Villas, where Scandinavian simplicity meets Balinese serenity. We're all about thoughtful comfort, warm service, and creating a home-away-from-home experience rooted in the hygge philosophy of coziness, calm, and connection. As we prepare to open our doors, we're looking for a dedicated and guest-focused Pre-Opening Front Office Manager to lead our front desk operations with grace and heart.

Key Responsibilities

• Oversee and manage all front office operations, including reception, concierge, and guest services
• Ensure seamless check-in/check-out experiences with a warm, personalised touch
• Lead, train, and motivate front office staff to deliver exceptional service
• Manage reservations, room assignments, and coordinate with housekeeping and maintenance
• Handle guest feedback, special requests, and resolve complaints gracefully and efficiently
• Maintain front desk systems and procedures, including PMS and payment processes
• Ensure adherence to brand standards, SOPs, and hygiene protocols
• Collaborate with hotel management to continuously improve guest satisfaction scores
• Prepare shift schedules and ensure proper staffing coverage

What We're Looking For

• 3+ years of experience in a Front Office Supervisor or Manager role in a boutique/luxury hotel or villa
• Based in Bali
• Fluent in English and Bahasa Indonesia (spoken and written)
• Strong leadership, interpersonal, and problem-solving skills
• Warm, approachable personality with a genuine passion for guest service
• Detail-oriented, organised, and tech-savvy (experience with modern PMS systems is a plus)
• Ability to remain calm and composed in high-pressure or fast-paced situations
• Understanding of luxury guest expectations and how to exceed them

What We Offer

• Competitive salary & employee benefits
• A chance to shape the guest experience from day one
• Opportunity to be part of a new lifestyle hospitality brand in Bali
• Supportive team environment focused on wellness, respect, and creativity
• Long-term career development within our growing hotel group

Apply Now! Send your Resume and Cover Letter NOW!

Let’s redefine cozy luxury together.