Front Office Manager

Pullman Hotels & Resorts; Kota Bandung; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Office Manager to enhance guest experiences in Bandung. This role involves leading a dedicated team, developing strategies for operational excellence, and ensuring compliance with brand standards. The ideal candidate will have a strong background in hotel management, exceptional customer service skills, and a passion for delivering memorable experiences. Join a company that values diversity and inclusion, and be part of a team that thrives on creating exceptional moments for every guest.

Qualifications

• 5+ years of experience in hotel front office operations.
• Proven leadership skills to train and motivate staff.

Responsibilities

• Lead and manage the front office team for exceptional guest experiences.
• Develop strategies to enhance guest satisfaction and operational efficiency.

Skills

Customer Service

Leadership

Problem Solving

Time Management

Multilingual Abilities

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Company Description

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By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

1. Lead and manage the front office team, including reception, concierge, and reservations staff
2. Develop and implement strategies to enhance guest satisfaction and operational efficiency
3. Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
4. Train and motivate front office staff to deliver high-quality customer service
5. Manage guest complaints and resolve issues promptly and professionally
6. Coordinate with other departments to ensure seamless guest experiences
7. Monitor and optimize front office performance metrics and guest satisfaction scores
8. Manage department budgets and control expenses
9. Ensure compliance with brand standards and local regulations
10. Implement and maintain efficient front office procedures and systems
11. Develop and execute revenue management strategies to maximize occupancy and revenue
12. Handle VIP guests and special requests with utmost care and attention to detail
13. Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Qualifications

1. Bachelor's degree in Hospitality Management or related field
2. 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
3. Proven leadership skills with the ability to train, motivate, and mentor team members
4. Excellent customer service skills and a passion for delivering exceptional guest experiences
5. Strong financial acumen and experience in budgeting and revenue management
6. Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
7. In-depth knowledge of front office procedures, revenue management principles, and industry best practices
8. Excellent problem-solving, decision-making, and conflict resolution abilities
9. Strong organizational and time management skills
10. Ability to work flexible hours, including nights, weekends, and holidays
11. Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred)
12. Familiarity with the local tourism industry and attractions in the Bandung area
13. Adaptability to changing priorities and ability to work well under pressure
14. Strong communication and interpersonal skills to interact effectively with guests, staff, and management

Additional Information

Your Team And Working Environment

• Our commitment to Diversity & Inclusion:
• We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.