Front Desk Agent (M/W) Club Med Resort Indonesia or overseas

Club Med; Kota Semarang; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player in hospitality is seeking a G.O Front Desk Agent to enhance guest experiences. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and personalized service. Your responsibilities include managing arrivals and departures, maintaining communication with various departments, and guaranteeing compliance with health and safety standards. This position offers a unique opportunity to be part of a vibrant community where you can showcase your talents and engage with a diverse clientele. If you are sociable, attentive, and multilingual, this is the perfect opportunity for you!

Qualifications

• Excellent communication skills and ability to connect with guests.
• Multilingual with proficiency in at least two languages.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage check-in/check-out and maintain information media.
• Collaborate with various departments to ensure quality service.

Skills

Sociability

Multilingualism

Customer Service

Problem Solving

Job description

You are:

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will:

• Be responsible for welcoming guests, providing information and personalising customer relations.
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations.
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering, etc.).
• Develop internal sales and ensure the invoicing for the stay or local sales.
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort's assets.

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.