Front Desk Agent (M/W) Club Med Resort Indonesia or overseas

Club Med; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent who excels in customer service and sociability. This role is pivotal in welcoming guests, managing their arrivals and departures, and ensuring a personalized experience. The ideal candidate will be multilingual and adept at building trusting relationships with guests from diverse backgrounds. Join this vibrant team and enjoy the unique opportunities for personal and professional growth that come with working in a dynamic resort environment. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you!

Qualifications

• Must be sociable and able to connect with guests.
• Multilingual with proficiency in at least two languages.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Collaborate with various departments to ensure guest satisfaction.

Skills

Sociability

Multilingualism

Problem-solving

Customer service

Job description

You are:

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will:

• Be responsible for welcoming guests, providing information and personalising customer relations.
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations.
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.).
• Develop internal sales and ensure the invoicing for the stay or local sales.
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort's assets.

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.