Front Desk Agent | Exclusive Collection (M/W)

Club Med; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a leading luxury resort as a G.O Exclusive Collection Front Desk Agent. The role focuses on personalizing guest experiences and providing professional service during their stay, ensuring guests feel welcomed and valued. Bring your passion for service and create memorable experiences for each guest in a delightful environment.

Benefits

Access to resort facilities and activities

Opportunities for talent showcases

Qualifications

• Passionate about luxury service and customer satisfaction.
• Open personality with a love for human contact.
• Skilled in personalizing experiences and communication.

Responsibilities

• Personalise the customer experience and maintain contact before arrival.
• Warmly welcome and assist customers during their stay.
• Ensure compliance with Health and Safety rules and procedures.

Job description

You are

• An ambassador of luxury : you are passionate about your job, you care about the smallest detail and you embody the very highest quality.
• A personality open to others: you love human contact and sharing emotions.
• A creator of experience : you know and surprise our customers, you personalise your attentions and make them feel unique.
  
  

You will

• Personalise the customer experience: Prepare the customer's arrival (customer info, preferences, recommendations ...) and make contact before arrival, note preferences and create an initial professional and warm bond so that the client feels confident and expected. Be sensitive to wishes, preferences and customer habits and take them into account systematically and discreetly throughout their stay.Receive customer feedback tactfully and elegantly and feed it back to your manager as a source of solutions.
• Warmly and professionally welcome and assist customers on arrival and departure (check-in / check-out) and during their stay (change of room, transport)
• Optimise the dissemination of information proactively and translate documents and events into guests' native language where applicable.
• Build a personalised experience for each client by offering the included services and the tailor-made menu to meet their desires and needs according to their profile.
• Know and apply the Health and Safety rules and all emergency and evacuation procedures and notify customers.
  
  

By integrating the Club Med Exclusive Collection , you will live the experience of a new luxury. The one that combines refinement, a sense of detail, the consideration of each of our customers with kindness, simplicity, authenticity, relationships and friendliness; the legendary Club Med. A luxury centred, above all, on people and experiences.

Four Resort's assets to respond to all your expectations, in terms of work: 100% Club Med Exclusive Collection Resorts, Club Med Exclusive Collection spaces in our 4T Resorts, Villas and Chalets and our legendary 5 metre yacht.

In becoming a G.O Exclusive Collection Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.