Front Desk Agent | Exclusive Collection (M/W)

Club Med; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Club Med as a G.O Exclusive Collection Front Desk Agent, where you will embody luxury service, personalize guest experiences, and create unforgettable moments. This role requires passion, attention to detail, and a commitment to high-quality service, enabling guests to feel unique and welcomed. Experience a new level of luxury that focuses on genuine kindness, authenticity, and enduring relationships.

Qualifications

• Passionate about customer service and luxury.
• Personable and enjoys human contact.
• Ability to create unique customer experiences.

Responsibilities

• Personalize customer experiences and manage preferences.
• Welcome and assist customers professionally during their stay.
• Provide information and assist in multiple languages.

Skills

Attention to details

Customer service

Communication skills

Personalization

Job description

Join Our Team as a G.O Exclusive Collection Front Desk Agent

You are

• An ambassador of luxury: you are passionate about your job, attentive to details, and embody the highest quality standards.
• A personable individual: you enjoy human contact and sharing emotions.
• An experience creator: you know how to surprise our customers, personalize your attentions, and make them feel unique.

You will

• Personalize the customer experience: prepare for their arrival by gathering customer info, preferences, and recommendations. Make contact before arrival, note preferences, and create a professional and warm initial connection so the client feels confident and welcomed. Be attentive to wishes, preferences, and habits, and discreetly incorporate them throughout their stay. Receive customer feedback tactfully and relay it to your manager as a source of solutions.
• Warmly and professionally welcome and assist customers during arrival, departure, and throughout their stay (check-in/check-out, room changes, transport).
• Proactively share information and translate documents and events into guests' native languages where applicable.
• Create a personalized experience for each guest by offering included services and a tailor-made menu aligned with their desires and needs.
• Understand and apply health and safety rules, emergency procedures, and evacuation protocols, and inform customers accordingly.

By joining the Club Med Exclusive Collection, you will experience a new level of luxury—one that combines refinement, attention to detail, genuine kindness, simplicity, authenticity, relationships, and friendliness; the legendary Club Med. This luxury focuses on people and experiences.

Our four resort assets are designed to meet all your work expectations: 100% Club Med Exclusive Collection Resorts, exclusive spaces within our 4T Resorts, Villas and Chalets, and our legendary 5-meter yacht.

As a G.O Exclusive Collection Front Desk Agent, you will benefit from Club Med's infrastructure and activities. If you wish, you can even showcase your talents on stage!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.