Front Desk Agent | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Bali's largest integrated resort as a key member of our hospitality team. You'll be responsible for providing exceptional guest services, handling reservations, and ensuring a smooth operational flow in luxury accommodations. Ideal candidates are fluent in English with additional language skills, complemented by hospitality experience and educational qualifications.

Qualifications

• Minimum 1 year experience in a similar role in a luxury resort.
• Eloquent in English, fluency in Korean, Mandarin, or Japanese is an advantage.

Responsibilities

• Greet guests and provide outstanding customer service.
• Check guests in and out of the hotel.
• Handle cash and payment transactions.

Skills

Customer Service

Communication in English

Multilingual (Korean, Mandarin, Japanese)

Education

Diploma in Rooms Division, Hotel Management

Bachelor's degree

Job description

Join our team and be part of the continued success of Bali's Largest Integrated Resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Greet guests and provide outstanding customer service
• Check guests in and out of the hotel
• Answer and direct incoming calls and assist with guest inquiries
• Book and modify reservations
• Handle cash, credit card, and other payment transactions
• Respond to guest needs, requests, and complaints in a timely and efficient manner
• Maintain accurate guest records and ensure confidential information is protected
  
  

Requirements

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable